Ricca Cooper
Chehalis,Washington
Summary
Account and sales specialist with over five years in customer relationship management and product delivery coordination. Demonstrated ability to maintain organized inventory processes and ensure product availability and presentation. Proficient in independent work and team collaboration, leveraging mobile technology for efficient operations.
Overview
6
6
years of professional experience
Work History
Inside Sales / Account Support
Builders FirstSource
, USA
04.2023 - Current
- Manage a portfolio of contractor accounts, serving as the primary point of contact for product orders, availability, and delivery coordination.
- Place and adjust orders to maintain appropriate inventory levels and meet jobsite timelines.
- Coordinate closely with dispatch, vendors, and yard staff to ensure accurate deliveries and resolve issues quickly.
- Support product promotions, substitutions, and special orders while maintaining clear communication with customers.
- Use CRM systems, Excel, Outlook, and mobile tools to track orders, documentation, and account activity.
Contractor Sales
Lincoln Creek Lumber / Palmer Lumber
, USA
01.2020 - 04.2023
- Built long-term relationships with contractors and small business owners by providing consistent service and reliable follow-through.
- Assisted customers with product selection, order planning, and material staging to support jobsite needs.
- Maintained organized backstock and coordinated returns or credits for damaged or unusable materials.
- Worked alongside delivery drivers and yard teams to ensure product was stocked, rotated, and delivered according to schedule.
- Supported sales initiatives by identifying opportunities to add or upgrade products based on customer needs.
Education
High School Diploma -
Tumwater High School
Tumwater, WA01-2010
Skills
- Account management
- Customer relationship building
- Inventory coordination
- Merchandising support
- CRM software
- Order management
- Customer relationship management
- Vendor coordination
- Effective communication
- Problem solving
- Friendly, positive attitude
- MS office
- Flexible and adaptable
- Cross-functional communication
- CRM systems
- Excel
- Outlook
- Independent route-style work
- Time management
- Networking
Timeline
Inside Sales / Account Support
Builders FirstSource
04.2023 - Current
Contractor Sales
Lincoln Creek Lumber / Palmer Lumber
01.2020 - 04.2023
High School Diploma -
Tumwater High School