RICCI AMARO
Strasburg,CO
Summary
Thank you for taking the time to review my resume. I am confident that I will bring great value to your company as your next employee.
I am a hard worker and highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
I am dedicated to my job with a solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
13
13
years of professional experience
Work History
COVID-19 Screener
Aerotek Healthcare
Westminster, CO
10.2020 - 12.2021
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Documented data in designated system to present to client upon request.
- Restocked supplies and cleaned equipment between patients.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Nasal & Throat Swab
- Rapid Covid testing on Accula machine
Assisted Living/Memory Care
Bonaventure Assisted Living
Castle Rock, CO
03.2020 - 12.2020
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Laundered clothing and bedding to prevent infection.
- Redirected clients with memory issues, providing safety guidance protection.
- Tracked and reported clients' progress based on observations and conversations.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Helped clients get in and out of beds and wheelchairs.
- Monitored clients' activity levels and helped prevent sedentary behavior.
Home Health Aide
A Caring Hand Home Health Care
Aurora, CO
02.2019 - 02.2020
- Assisted clients with bathing, dressing and incontinence care.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Transported individuals to medical appointments and assisted with errands.
- Documented patient status and reported changes in care needs.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Documented care provided and submitted notes to supervisor.
Insurance Agent
Crump Life Insurance
Littleton, CO
05.2017 - 08.2018
- Contacted prospective customers to present information and explain available services.
- Calculated premiums and established payment methods.
- Communicated with clients to understand needs and identify best policies for each case.
- Obtained underwriting approval by completing application for coverage.
- Upsold products to policyholders and potential new clients.
- Explained coverage options to potential policyholders, answering questions or concerns.
Phlebotomist
Apps Paramedical
Denver, CO
05.2015 - 01.2017
- Identified patients using proper procedures prior to specimen collection.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Prepared and packaged specimens for courier transport.
- Upheld donor confidentiality throughout intake and collection process.
- Conducted various blood tests and updated results into paper and electronic charts.
Pharmacy Technician
Xerox/ CVS Pharmacy
Aurora, CO
11.2014 - 05.2015
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Interpreted and processed medication orders under supervision of pharmacist.
- Verified prescriptions and drug labels, documents and packages.
- Prepared prescription transfers to other pharmacies.
Administrative Assistant
Open MRI of Aurora
Aurora, CO
12.2008 - 12.2012
- Answered phone calls to provide assistance, information and medical personnel access.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Confirmed patient information, collected copays and verified insurance.
- Verified insurance coverage, obtained preauthorizations and updated charts in EMR.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Updated patient accounts and information daily.
Education
Associate of Applied Science - Family Law
Ashworth University
Norcross, GA12.2023
Skills
- Multitasking
- Data management
- Team building
- Organization
- Communication
- Problem resolution
- Computer skills
- Reliable & trustworthy
- Flexible schedule
- Conflict resolution
- Customer service
- PPE use
- Claims appeal procedures
- Schedule management
- Self-starter
- Dedicated team player
- PeopleSoft HRMS
Timeline
COVID-19 Screener
Aerotek Healthcare
10.2020 - 12.2021
Assisted Living/Memory Care
Bonaventure Assisted Living
03.2020 - 12.2020
Home Health Aide
A Caring Hand Home Health Care
02.2019 - 02.2020
Insurance Agent
Crump Life Insurance
05.2017 - 08.2018
Phlebotomist
Apps Paramedical
05.2015 - 01.2017
Pharmacy Technician
Xerox/ CVS Pharmacy
11.2014 - 05.2015
Administrative Assistant
Open MRI of Aurora
12.2008 - 12.2012
Associate of Applied Science - Family Law
Ashworth University