Ricci Barnes
Hillsboro
Summary
Sales professional with proven ability to engage customers, drive sales, and exceed targets. Skilled in customer relationship management, persuasive communication, and problem-solving. Strong focus on team collaboration and adaptability to changing demands. Known for reliability and delivering results in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Phone Sales Representative
Parr Lumber
Hillsboro
06.2024 - 07.2025
- Conducted outbound calls to promote lumber products and services.
- Engaged customers to identify needs and provide tailored solutions.
- Utilized CRM software for tracking customer interactions and sales progress.
- Assisted customers with efficient product selection and order placement.
- Resolved customer inquiries promptly, maintaining high levels of service.
- Maintained updated knowledge of inventory and pricing for accurate information.
- Collaborated with team members to enhance sales strategies and approaches.
- Achieved established sales targets by generating new customer accounts.
- Remote
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
Account Receivable Representative
Parr Lumber
Hillsboro
06.2022 - 06.2024
- Managed client accounts to drive satisfaction and retention.
- Cultivated strong client relationships through consistent communication.
- Resolved customer inquiries and issues with efficiency.
- Collaborated with sales teams to align strategies and objectives for accounts.
- Maintained comprehensive records of client interactions in the CRM system.
- Simultaneously managed multiple accounts, ensuring all deadlines were met.
- Advised senior management on client relationships and industry trends.
- Generated reports on sales metrics and customer feedback.
- Corporate Office
Counter Sales Representative
Parr Lumber
West Linn, OR
06.2020 - 06.2022
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Stayed up to date on store promotions, payment policies and security practices.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Welcomed customers and offered immediate assistance in line with business policies.
- Maintained a clean and organized store environment for an enhanced shopping experience.
Contractor sales specialist
Lowes Home Improvment
Tigard, OR
07.2018 - 06.2020
- Stayed up to date on company products and services to support sales objectives.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Negotiated prices and set up contracts to finalize sales agreements.
- Calculated production, delivery and installation costs to provide customers with accurate quotes.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Fostered relationships with customers to expand customer base and retain business.
- Answered product questions with up-to-date knowledge of sales and promotions.
Contractor Sales Specialist
Lowes Home Improvment
Hillsboro, OR
06.2017 - 06.2018
- Met with customers to discuss needs and offered relevant options from company line.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Showcased features of diverse products, provided information and redirected objections.
- Calculated production, delivery and installation costs to provide customers with accurate quotes.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Contacted new and existing customers to outline benefits of products.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Dept Manager of Building and Lumber
Lowes Home Improvment
Tigard, OR
04.2016 - 06.2017
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Performed opening and closing duties as part of management team and handled cash management.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Assigned tasks based on operational needs and individual strengths.
- Built and managed relationships with vendors through effective contract management and price negotiations.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Education
GED -
Maricopa Community Colleges - Mesa Community College
Mesa, AZ01.2011
General Studies - undefined
Sacramento Charter High School
Sacramento, CA08.1999
Skills
- Organizational skills
- Integrity
- CRM Proficiency(Epicor, Bistrack)
- Account retention and management
- Professional communication
- Reliability and punctuality
- Data Management
- Multitasking
- Leadership
- Administrative support
- Microsoft Office proficiency
- Building rapport
- CRM software proficiency
- Adaptability and dependability
- Goal oriented
Timeline
Phone Sales Representative
Parr Lumber
06.2024 - 07.2025
Account Receivable Representative
Parr Lumber
06.2022 - 06.2024
Counter Sales Representative
Parr Lumber
06.2020 - 06.2022
Contractor sales specialist
Lowes Home Improvment
07.2018 - 06.2020
Contractor Sales Specialist
Lowes Home Improvment
06.2017 - 06.2018
Dept Manager of Building and Lumber
Lowes Home Improvment
04.2016 - 06.2017
General Studies - undefined
Sacramento Charter High School
GED -
Maricopa Community Colleges - Mesa Community College