Summary
Overview
Work History
Education
Skills
Timeline
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Ricci Barnes

Hillsboro

Summary

Sales professional with proven ability to engage customers, drive sales, and exceed targets. Skilled in customer relationship management, persuasive communication, and problem-solving. Strong focus on team collaboration and adaptability to changing demands. Known for reliability and delivering results in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Phone Sales Representative

Parr Lumber
06.2024 - 07.2025
  • Conducted outbound calls to promote lumber products and services.
  • Engaged customers to identify needs and provide tailored solutions.
  • Utilized CRM software for tracking customer interactions and sales progress.
  • Assisted customers with efficient product selection and order placement.
  • Resolved customer inquiries promptly, maintaining high levels of service.
  • Maintained updated knowledge of inventory and pricing for accurate information.
  • Collaborated with team members to enhance sales strategies and approaches.
  • Achieved established sales targets by generating new customer accounts.
  • Remote
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Troubleshot problems for callers and helped independently resolve common issues.

Account Receivable Representative

Parr Lumber
06.2022 - 06.2024
  • Managed client accounts to drive satisfaction and retention.
  • Cultivated strong client relationships through consistent communication.
  • Resolved customer inquiries and issues with efficiency.
  • Collaborated with sales teams to align strategies and objectives for accounts.
  • Maintained comprehensive records of client interactions in the CRM system.
  • Simultaneously managed multiple accounts, ensuring all deadlines were met.
  • Advised senior management on client relationships and industry trends.
  • Generated reports on sales metrics and customer feedback.
  • Corporate Office

Counter Sales Representative

Parr Lumber
06.2020 - 06.2022
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Maintained a clean and organized store environment for an enhanced shopping experience.

Contractor sales specialist

Lowes Home Improvment
07.2018 - 06.2020
  • Stayed up to date on company products and services to support sales objectives.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Calculated production, delivery and installation costs to provide customers with accurate quotes.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Fostered relationships with customers to expand customer base and retain business.
  • Answered product questions with up-to-date knowledge of sales and promotions.

Contractor Sales Specialist

Lowes Home Improvment
06.2017 - 06.2018
  • Met with customers to discuss needs and offered relevant options from company line.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Showcased features of diverse products, provided information and redirected objections.
  • Calculated production, delivery and installation costs to provide customers with accurate quotes.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Contacted new and existing customers to outline benefits of products.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Dept Manager of Building and Lumber

Lowes Home Improvment
04.2016 - 06.2017
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Assigned tasks based on operational needs and individual strengths.
  • Built and managed relationships with vendors through effective contract management and price negotiations.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Education

GED -

Maricopa Community Colleges - Mesa Community College
Mesa, AZ
01.2011

General Studies - undefined

Sacramento Charter High School
Sacramento, CA
08.1999

Skills

  • Organizational skills

  • Integrity

  • CRM Proficiency(Epicor, Bistrack)

  • Account retention and management

  • Professional communication

  • Reliability and punctuality

  • Data Management

  • Multitasking

  • Leadership

  • Administrative support

  • Microsoft Office proficiency

  • Building rapport

  • CRM software proficiency

  • Adaptability and dependability

  • Goal oriented

Timeline

Phone Sales Representative

Parr Lumber
06.2024 - 07.2025

Account Receivable Representative

Parr Lumber
06.2022 - 06.2024

Counter Sales Representative

Parr Lumber
06.2020 - 06.2022

Contractor sales specialist

Lowes Home Improvment
07.2018 - 06.2020

Contractor Sales Specialist

Lowes Home Improvment
06.2017 - 06.2018

Dept Manager of Building and Lumber

Lowes Home Improvment
04.2016 - 06.2017

General Studies - undefined

Sacramento Charter High School

GED -

Maricopa Community Colleges - Mesa Community College

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Ricci Barnes