Rich Anderson
Forest Park,IL
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
11
11
years of professional experience
Work History
Sales Manager
The On Demand Company
Forest Park, IL
07.2022 - Current
- Created and ran the most successful team in The On Demand Company’s history
- Coordinated sales at conventions in Los Angeles, Las Vegas and Chicago
- Took the worst salesman about to be fired and turned him into the best salesperson 6 months in a row and counting
- Helped the company pivot to new product.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created training modules and documentation to train staff.
Inside Sales Representative
GrubHub
Chicago, Illinois
12.2019 - 07.2022
- Restaurant recruitment for delivery services
- Beta tester for Salesforce Lightning Transition
- Developed an in-house email writing website.
- Generated sales through outbound calling and led follow-up efforts using scripts and other phone techniques.
- Contacted new and existing customers to discuss product and service solutions.
- Identified customer needs by asking questions and advising on the best solutions.
- Listened to customer needs to identify and recommend the best products and services.
- Stayed current on competitor sales, prices and products.
- Created sales opportunities through cold-calling and other promotional activities.
- Member of Grubhub Culture Crew
- Member of Grubhub Mentor program
Territory Manager
The Seals
04.2018 - 10.2019
- Managing sales and installation of kitchen products for all coastal North and South Carolina.
- Worked closely with existing accounts to grow market share.
- Stayed current on competitor sales, prices and products.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Analyzed territory to identify and negotiate contracts with new retail customer opportunities.
- Devised territory sales plans to exceed revenue and market penetration goals.
- Developed solid connections with customers to promote products.
- Conducted cold calls to offer services to potential customers.
- Resolved customer complaints regarding sales and service.
Outside Sales Rep
ADT
, NC
12.2013 - 03.2018
- Outside sales of residential and business security systems.
- Demonstrated products to potential customers and answered questions to close sales.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Organized sale calls with customers and vendors.
- Generated sales by prospecting, negotiating contracts and closing.
- Collaborated with other departments to complete sales transactions.
- Conducted customer needs analysis to deliver relevant products or services.
- Attended trade shows and sales conferences to network and obtain new business relationships.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
Restaurant Owner/GM
Fat Tony’s
Wilmington, NC
12.2012 - 01.2013
- Managing all aspects of business operations for all locations, including staffing, training, scheduling, customer service and marketing.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Updated computer systems with new pricing and daily food specials.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained new employees to perform duties.
Education
Associate of Arts -
Georgia State University
Atlanta, GASkills
- Staff Training and Development
- Performance Evaluations
- Lead Generation
- Established Track Record of Exceptional Sales Results
- Territory Sales Management
- Sales Presentations
- Verbal and Written Communication
- Salesforce Software
- Sales Statistics Analysis
- Time Management
Community
I founded the Wilmington Dachshund Club, which is a club dedicated to assisting rescue of Dachshunds and other at-risk dogs. Raised money to support these efforts through our yearly event, the Wilmington Wiener Dog Races.
Timeline
Sales Manager
The On Demand Company
07.2022 - Current
Inside Sales Representative
GrubHub
12.2019 - 07.2022
Territory Manager
The Seals
04.2018 - 10.2019
Outside Sales Rep
ADT
12.2013 - 03.2018
Restaurant Owner/GM
Fat Tony’s
12.2012 - 01.2013
Associate of Arts -
Georgia State University
Similar Profiles
Mia WasilevichMia Wasilevich
Creative Operations Lead at The On Demand CompanyCreative Operations Lead at The On Demand Company
Malcolm LarryMalcolm Larry
Onboarding & Growth Account Executive (Remote) at The On Demand CompanyOnboarding & Growth Account Executive (Remote) at The On Demand Company
Michelle Tomoro NegreMichelle Tomoro Negre
Site Director, Workplace Services at Demand Science Team Philippines, Inc. - A Pure Incubation CompanySite Director, Workplace Services at Demand Science Team Philippines, Inc. - A Pure Incubation Company