Rich Brown
Boonville,IN
Summary
Proven leader with extensive experience in retail management, notably with Walmart, where I excelled in enhancing customer satisfaction and streamlining operations. Skilled in team leadership and money handling, I significantly reduced cash discrepancies by 30%. My strong decision-making abilities and commitment to service excellence have consistently fostered positive work environments and improved store performance.
Overview
1995
1995
years of professional experience
Work History
Assistant Mgr
Walmart
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Schnucks
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Cuba Foods
09.1992 - 07.1994
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Business
Reitz Memorial
Evansville, IN06.1983
No - Meteorology
University of Southern Indiana
Evansville, INSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Staff management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Sales growth
Timeline
Assistant Manager
Cuba Foods
09.1992 - 07.1994
No - Meteorology
University of Southern Indiana
Assistant Mgr
Walmart
Assistant Manager
Schnucks
Business
Reitz Memorial