Rich Howard
Keizer,OR
Summary
Accomplished Owner/Head Golf Professional at Willow Lake Golf Center and experienced Personal Banker at Key Bank, I excel in customer relations and small business operations. My proactive approach has significantly enhanced client satisfaction and financial growth, leveraging relationship building and strategic marketing. Achieved notable brand elevation and expanded client base through dynamic communication and targeted sales techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner/Head Golf Professional
Willow Lake Golf Center
08.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Personal Banker
Key Bank
11.2016 - 07.2018
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Expanded client base by promoting new financial products.
Education
High School Diploma -
Glencoe High School
Hillsboro, OR06-1988
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Certification
- Certified Golf Instructor United States Golf Teachers Federation March 2019
- Private Pilot
- Cleveland/Srixon/XXIO Dealer & Club Fitter
- Srixon/Cleveland Staff Pro/Brand Ambassador
Timeline
Owner/Head Golf Professional
Willow Lake Golf Center
08.2018 - Current
Personal Banker
Key Bank
11.2016 - 07.2018
High School Diploma -
Glencoe High School
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