Rich Martinelli
Southington,CT
Summary
I am an Insurance Adjuster who is experienced with managing diverse property insurance claims, ensuring fair evaluations and resolutions. I utilize my investigation, communication, and negotiation skills to handle complex claim while maintaining insured satisfaction. I have a strong track record of exceeding in all job metrics while simultaneously being a dependable teammate and leader.
Overview
3
3
years of professional experience
Work History
Insurance Claims Specialist
The Hartford Insurance Group
Hartford, CT
01.2022 - Current
- Evaluated and settled complex insurance claims by efficiently investigating throughout all levels of Personal Lines.
- Developed positive relationships with policyholders through trust and transparency from the very first phone call.
- Enhanced customer satisfaction by providing efficient and timely resolutions.
- Expedited claim resolutions through effective negotiation with Contractors, Public Adjusters, and Lawyers.
- Maintained great desk management to ensure I would always be set up properly to handle any intake coming in.
- Maintained compliance with state regulations and company policies while handling a high volume of insurance claims.
Education
Bachelor of Arts - Business Management
New England College
Henniker, NH05-2015
Skills
- Teamwork and collaboration
- Customer service
- Claims investigation
- Documentation skills
- Problem-solving abilities
- Organizational skills
- Conflict resolution
- Claims negotiation
Timeline
Insurance Claims Specialist
The Hartford Insurance Group
01.2022 - Current
Bachelor of Arts - Business Management
New England College