RICH MERRILL
Manteca,CA
Summary
Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Profit-minded Sales Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales professional with solid history of surpassing objectives by promoting products while demonstrating enhanced people skills. Talented at generating leads and closing high-volume sales. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Overview
6
6
years of professional experience
Work History
Sales Associate
Guitar Center
Dublin, CA
01.2019 - 05.2022
- Sold 1,000,000 in store merchandise for 2021.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
Rideshare Driver
Uber
Modesto, CA
06.2016 - 10.2018
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Assisted mobile app users with closing out rideshare.
- Drove high-capacity vehicles for dedicated engagements such as bachelorette parties, proms and weddings.
- Helped passengers with luggage, collected fares and politely answered questions.
Education
Bachelor of Arts - Journalism
CALIFORNIA STATE UNIVERSITY SACRAMENTO
SACRAMENTO, CA05.2016
Skills
- Stockroom Maintenance
- POS System Operations
- Product Development Collaboration
- Furniture Sales
- Merchandise Selection
- Sales Records Analysis
- Discount Terms Negotiations
- Inventory Control Procedures
- Stockroom Rotation
- Planogram Creation
- Company Standards
- Maintaining Clean Work Areas
- Revenue Growth
- Sales expertise
- Excellent people skills
- Cash Handling
- Professional demeanor
Timeline
Sales Associate
Guitar Center
01.2019 - 05.2022
Rideshare Driver
Uber
06.2016 - 10.2018
Bachelor of Arts - Journalism
CALIFORNIA STATE UNIVERSITY SACRAMENTO
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