Rich Schenk

Beaverton,Oregon

Summary

Experienced manufacturing and customer account professional with extensive hands-on exposure to electronics manufacturing and semiconductor operations. Skilled in technical documentation and drawing review, quoting and pricing support, order management, materials coordination, and domestic and international shipping. Adept at supporting production schedules through order expediting, shop floor coordination, and cross-functional collaboration. Recognized for maintaining operational continuity, accuracy, and compliance while delivering responsive, high-quality customer support.

Overview

years of professional experience

Work History

Account Specialist – Inside Sales

Milwaukee Electronics, Screaming Circuits

Canby

01.2006 - 01.2023

Managed full lifecycle customer service accounts ranging upwards of 40 accounts within electronics manufacturing environment, serving as the primary point of contact from initial account setup through order completion and delivery.
Prepared and managed high-volume customer quotations, ensuring accuracy in pricing, specifications, and lead times while supporting revenue and production planning.
Reviewed and interpreted technical drawings and documentation, partnering with engineering and production teams to confirm manufacturability, specifications, and compliance prior to release.
Coordinated order entry, tracking, and expediting activities to support production schedules, proactively addressing delays or issues to minimize impact on delivery commitments.
Facilitated cross-functional communication between customers, engineering, production, and quality teams to resolve technical questions, change requests, and order discrepancies.
Provided consistent follow-up and status updates to customers, ensuring transparency throughout the manufacturing process and maintaining high levels of customer satisfaction.
Supported continuous improvement efforts by identifying recurring customer issues, process gaps, and opportunities to improve communication, efficiency, and service quality.

Material Specialist IV

Novellus Systems, Inc (Lam Research)

Tualatin

01.2002 - 01.2005

Managed material movement into and out of semiconductor cleanroom environments, ensuring compliance with cleanroom protocols, safety standards, and contamination control requirements.
Coordinated domestic and international shipments, including preparation of shipping documentation, packaging requirements, and logistics coordination to support production and operational schedules.
Served as the shop floor control representative for cleanroom operations, supporting material flow, inventory availability, and communication between materials, production, and logistics teams.
Monitored and prioritized material requests to support manufacturing continuity, minimizing downtime and ensuring timely availability of critical components.
Provided on-call support for onsite emergencies and after-hours material needs, responding quickly to urgent production or cleanroom operational issues.
Maintained accurate material tracking and documentation to support inventory accuracy and operational efficiency in a high-reliability manufacturing environment.
Adhered to company policies, safety procedures, and semiconductor manufacturing standards while operating in a fast-paced, high-precision production setting.
Managed inventory control processes to ensure optimal material availability.
Coordinated material logistics for production schedules, enhancing workflow efficiency.

Education

BVTC - Mechanical Drafting

BCC - Construction Carpentry

Skills

Manufacturing & Operations: Electronics manufacturing, semiconductor cleanroom operations, shop floor control
Account Management: Inside sales, customer account lifecycle management, quoting, order management
Technical: Drawing and documentation review, BOM review, manufacturability coordination

Materials & Logistics: Materials coordination, inventory support, domestic & international shipping
Tools: ERP/MRP systems, FedEx, UPS, Microsoft Excel, Word, Outlook
Collaboration: Engineering, production, quality, and logistics coordination