Richa Sharma
Sussex,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings, and municipal buildings nightly. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
13
13
years of professional experience
Work History
Teller
Wells Fargo
Mequon, Wisconsin
04.2024 - Current
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Referred customers to other banking departments for specialized services.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Housekeeper-room-attendant
Delta Hotel by Marriott
Mississauga, Canada
06.2022 - 01.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Disposed of trash and recyclables each day to avoid waste buildup
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Sales Associate/Cashier
BP General Store
08.2019 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Maintained customer satisfaction with quick and professional handling of product returns
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service Representative
Green Apple Education And Migration Services
Kathmandu, Nepal
12.2016 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cashier Team Lead
Nisa Ways
01.2013 - 10.2016
- Trained team members on cash register operation and cash handling
- Quickly and accurately counted drawers at start and end of each shift
- Communicated with customers and team members to solve problems
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring
- Monitored areas for security issues and safety hazards
- Controlled merchandise zoning and monitored compliance with merchandising guidelines
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Restaurant Waiter
Mutli Spices Indian Restaurent
11.2011 - 12.2012
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Cultivated warm relationships with regular customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Explained menu items and suggested appropriate options for food allergy concerns
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept register accurate through correct billing, payment processing and cash management practices
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
Diploma - Extended Diploma in StrategicManagement&Leadership
Cambridge Western Academy
05.2001 - 09.2013
Diploma in Business Administration - Business Management
Bradford Regional College
United Kingdom 09.2024 - 09.2012
Skills
Budget Control
Team Support and Collaboration
Order and Refund Processing
Upselling Products and Services
Credits and Refunds
Guest Relations
Supply Inventory Management
Customer Service
Customer Relationship Building
Cash handling and management
Drawer balancing
Strong Work Ethic
Banking Product Knowledge
Accomplishments
- Resolved product issue through consumer testing.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cleaned an average of 16 rooms per day.
- Promoted to Lead Teller based on superior performance.
- Achieved result by completing tasks with accuracy and efficiency.
Languages
Hindi
Nepali
Timeline
Diploma in Business Administration - Business Management
Bradford Regional College
09.2024 - 09.2012
Teller
Wells Fargo
04.2024 - Current
Housekeeper-room-attendant
Delta Hotel by Marriott
06.2022 - 01.2024
Sales Associate/Cashier
BP General Store
08.2019 - 11.2021
Customer Service Representative
Green Apple Education And Migration Services
12.2016 - 10.2018
Cashier Team Lead
Nisa Ways
01.2013 - 10.2016
Restaurant Waiter
Mutli Spices Indian Restaurent
11.2011 - 12.2012
Diploma - Extended Diploma in StrategicManagement&Leadership
Cambridge Western Academy
05.2001 - 09.2013
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