Richa Sharma
Pflugerville,TX
Summary
Senior CRM and Cloud ERP professional with 10+ years of experience delivering enterprise Sales and Service solutions within SAP cloud environments. Strong expertise in client consulting, cross-functional collaboration and architectural modernization (REST-based services).
Recognized with Customer Applause Award and High Potential for excellence in customer engagement, ownership, and solution delivery.
Following a purposeful professional sabbatical focused on health, leadership advocacy, and AI & Machine Learning (University of Texas at Austin), I am re-entering the corporate space with renewed clarity, resilience and with a strong interest in how AI is reshaping CRM, enterprise workflows, and the way organizations operate and make decisions.
Overview
17
17
years of professional experience
Work History
Professional Sabbatical
Independent
02.2022 - Current
- Pursuing advanced AI & ML coursework (University of Texas at Austin) to strengthen data-driven insights for enterprise systems.
- Advocate Leader at Ovarian Cancer Research Alliance, driving awareness through social media, community initiatives, and advocacy programs.
- Participating in the upcoming OCRA Advocacy Leadership Day in Washington, D.C., where I will join fellow survivors and advocates to share our personal journeys with lawmakers and push for stronger federal funding for ovarian cancer research - turning lived experience into meaningful policy action.
- Leveraged personal experience as a cancer survivor and mother to mentor and educate communities, demonstrating resilience, leadership, and empathy.
Cloud ERP Consultant
Phoenix Business Consulting
05.2021 - 01.2022
- Collaborated directly with clients to gather requirements and design custom SAP Business ByDesign add-ons aligned with business needs.
- Built Exchange Rate Calculation and Sales Commission solutions using SAP Cloud Application Studio (PaaS SDK), enabling accurate financial computations and automated sales workflows.
- Worked closely with clients to ensure solutions were implemented smoothly and used successfully, enhancing efficiency and confidence in their processes.
Senior Software Engineer
SAP Labs India
06.2011 - 05.2021
- Led design and delivery of end-to-end CRM solutions across Pre-Sales, Sales, Service, and Contracts, helping clients optimize customer engagement and streamline business processes in SAP Cloud CRM.
- Revamped the Incident Management ticketing system, transitioning to modern REST-based services, improving integrations, operational efficiency, and GDPR compliance.
- Acted as Customer Advocate for Skullcandy, managing a full re-migration project, resolving critical issues, and ensuring smooth adoption of cloud solutions.
- Facilitated a design thinking workshop with NAG (Oxford), collaborating with stakeholders to understand end-user challenges and deliver practical CRM and cloud process solutions.
- Recognized with the Customer Applause Award for excellence in client engagement, rapid issue resolution, and consistently delivering high-quality solutions.
- Mentored peers on Incident Management best practices, sharing knowledge and strengthening team capabilities.
- Contributed to Business ByDesign mobile app development for iOS (Objective-C, Xcode) and hybrid platforms (Cordova), enabling mobile access to CRM functions.
- Recognized as High Potential for consistent delivery, responsiveness to escalations, and proactive assumption of additional responsibilities.
- Supported enhancements ensuring GDPR and IFRS 15 compliance, maintaining secure and standards-aligned processes.
- Collaborated with product managers and clients, translating requirements into clear Jira stories, ensuring alignment with business objectives.
Associate Consultant
Oracle Financial Services Software Ltd.
11.2008 - 06.2010
- Contributed to the development of retail banking solutions (CASA and Loan modules) within the FLEXCUBE core banking platform for National Australia Bank (NAB).
- Delivered end-to-end application components across UI, backend, and database layers using Java and Oracle ADF, ensuring functional accuracy and maintainability.
- Led migration of banking solution domains from .NET to Java, improving system consistency and long-term maintainability.
- Designed user interfaces with Oracle ADF aligned with complex banking workflows.
Education
Bachelor of Science -
University of Rajasthan
India06-2008
Skills
CRM (Pre-Sales, Sales, Service, Contracts), SAP Cloud ERP & CRM, Order-to-Cash (O2C), Business Process Transformation, Client Consulting & Requirement Gathering, Customer Advocacy, Stakeholder Collaboration, Design Thinking, REST & OData Services, API Integration, SAP Cloud Application Studio, Agile (Jira), AI & Machine Learning
Timeline
Professional Sabbatical
Independent
02.2022 - Current
Cloud ERP Consultant
Phoenix Business Consulting
05.2021 - 01.2022
Senior Software Engineer
SAP Labs India
06.2011 - 05.2021
Associate Consultant
Oracle Financial Services Software Ltd.
11.2008 - 06.2010
Bachelor of Science -
University of Rajasthan