Creative Art, Travel, Food, Reading
RICHA SHRIVASTAVA
Business Analyst | Test Analyst | Product Analyst
Bangalore,KA
Summary
Business Analyst and Quality Engineer with 8+ years of experience in investment and wholesale banking, digital payments, and risk management. Skilled in translating business needs into technical solutions and leading end-to-end testing across Agile and hybrid environments. Proven expertise in process improvement, data analysis, system transformation, and product rollouts for global financial institutions.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
IDM Application Analyst
T-Mobile
04.2023 - 04.2025
- Developed user stories and to-be process flows to support the design and development of Salesforce solutions for the clients.
- Worked collaboratively with team members to design solutions that met clients’ business requirements and fulfill user stories.
- Elicited requirements using a variety of techniques (e.g. JAD, interviews and documentation, BRDs, functional & technical specifications, use cases).
- Participated in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training.
- Configured SailPoint, HPS, PayNow Corporate and other CRM products (including workflows, validation rules, and security controls).
DBS Bank
11.2018 - 02.2023
Citi Bank
02.2021 - 02.2022
- Company Overview: Singapore
- Singapore
Standard Chartered Bank
04.2016 - 11.2018
UOB Bank
03.2013 - 06.2016
Capgemini
10.2008 - 02.2012
- Company Overview: Worked for Client JPMC and RBC Banks
- Worked for Client JPMC and RBC Banks
Education
MBA - Finance
University of Belgium
01.2011 - 01.2012
Bachelor of Technology - Information Technology
University of Lucknow
01.2003 - 01.2007
Skills
- SDLC
- Agile
- Scaled Agile
- Hybrid
- CI/CD
- Requirement Elicitation
- Stakeholder Engagement
- Process Mapping
- Functional Specs (FRS/SRS)
- Functional Testing
- SIT/UAT
- Test Management
- BDD
- STLC
- Automation Strategy
- JIRA
- Confluence
- Postman
- SOAP UI
- Jenkins
- GitLab
- SailPoint
- Tableau
- Salesforce
- SQL
- Oracle
- JSON
- XML
- Hadoop
- MariaDB
- Kubernetes
- Digital Banking
- KYC
- Customer Lifecycle
- Data Migration
- Risk & compliance
Certification
PMP
Personal Information
- Gender: Female
- Nationality: Indian
Awards
Honored as Product Owner under Digital Payment Team for the Retail Customer Segment building capability which can enable Inter-Country Digital Merchant Wallets Product Rollout in AISA Market India – SG, SG- Thailand, SG – Malaysia
Volunteer Initiatives
- STAR HUB, Sales Performance Dashboard | MIS Analytics | Test Automation | Workflows | Product Management | Business Cases Studies for GAP Assessment | Fintech Transformation
- NYC – Roosevelt Island, Building Mobile Platform PaaS for all kind of Social and Financial Services.
Affiliations
- National Association of Social Workers
- Association of Information Technology Professionals
- American Society of Safety Professionals
Interests
Timeline
IDM Application Analyst
T-Mobile
04.2023 - 04.2025
Citi Bank
02.2021 - 02.2022
DBS Bank
11.2018 - 02.2023
Standard Chartered Bank
04.2016 - 11.2018
UOB Bank
03.2013 - 06.2016
MBA - Finance
University of Belgium
01.2011 - 01.2012
Capgemini
10.2008 - 02.2012
Bachelor of Technology - Information Technology
University of Lucknow
01.2003 - 01.2007
Similar Profiles
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Heather BradleyHeather Bradley
Sr. SDET at T-MobileSr. SDET at T-Mobile
Michael SedenoMichael Sedeno
Lead Retail Sales Associate at T-MobileLead Retail Sales Associate at T-Mobile
Vivek K PVivek K P
Sr Project Engineer at Solarsquare energy Pvt LtdSr Project Engineer at Solarsquare energy Pvt Ltd