Summary
Overview
Work History
Education
Skills
Leadership
References
Timeline
Generic

Richadean Sellers

Peach Bottom,Pa

Summary

Diligent customer service manager with over 20 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, and vendor negotiation. Dedicated to providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.

Overview

26
26
years of professional experience

Work History

Customer Service Manager

Ivystone Group LLC
Exton, PA
11.2001 - Current
  • Quickly and effectively solve customer issues, training staff to deliver a high standard of customer service, Support sales reps in opening new accounts and maintaining vendor relationships.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.

Customer Service Agent

Aegon USA
09.1999 - 01.2001
  • Serve as the main point of contact between policyholders and Aegon, Call center experience taking over 50 member and provider calls per day in a healthcare insurance customer service call center environment.

Public Safety Dispatcher

Foulke Associates
08.1998 - 01.1999
  • Answer all non-emergency and emergency calls for aid, Dispatch personnel to the scene of an emergency while keeping radio contact with the caller.

Education

Coatesville Area Senior Highschool

Center for Arts and Technology

Central Penn College

Skills

  • Possess solid computer skills
  • Management of Remote Employees
  • Customer Relationship Management (CRM)
  • New Hire Training
  • Customer Relations
  • Works well independently and in a team setting
  • Workflow Management
  • Account Management
  • Handling Escalations
  • Project Management

Leadership

  • Excellent written and verbal communication skills
  • Proven ability to communicate complex ideas and concepts to diverse audiences
  • Skilled in conflict resolution and negotiation

References

References available upon request.

Timeline

Customer Service Manager

Ivystone Group LLC
11.2001 - Current

Customer Service Agent

Aegon USA
09.1999 - 01.2001

Public Safety Dispatcher

Foulke Associates
08.1998 - 01.1999

Coatesville Area Senior Highschool

Center for Arts and Technology

Central Penn College

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Richadean Sellers