Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bartender

Richany Briceno

Orlando,FL

Summary

Dynamic and reliable professional with a proven track record at Icon Park, adept at managing high customer volumes and enhancing service standards. Excelled in multitasking and customer service, significantly improving customer satisfaction. Skilled in cash handling and inventory management, demonstrating a strong team player attitude and exceptional attention to detail.

Overview

5
5
years of professional experience

Work History

Bartender

Icon Park
03.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Tour Agent

Westgate Resorts
05.2024 - 08.2024
  • Managed multiple priorities simultaneously while maintaining a high level of attention to detail in all aspects of the job function.
  • Maintained detailed records of bookings, payments, and client preferences for future reference.
  • Organized group tours, coordinating logistics such as transportation, accommodations, meals, and activities.
  • Evaluated customer feedback data regularly; used insights gained make improvements where needed maintain positive reputation within industry.

Server Assistant

Icon Park
08.2020 - 11.2022
  • Maintained standards of quality, timeliness, productivity and customer service.
  • Enhanced member retention through personalized engagement and excellent customer service.
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.

Barista

Havana Coffe
01.2020 - 07.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Freedom High School
Orlando, FL

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance

Languages

Spanish
Native or Bilingual

Timeline

Tour Agent

Westgate Resorts
05.2024 - 08.2024

Bartender

Icon Park
03.2022 - Current

Server Assistant

Icon Park
08.2020 - 11.2022

Barista

Havana Coffe
01.2020 - 07.2020

Freedom High School

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Richany Briceno