Summary
Overview
Work History
Education
Skills
Certification
Medical Leave of Absence
Timeline
Generic

Richard A. Chambers II

Godfrey,IL

Summary

Developed critical IT skills within corporate environment, focusing on network management, system security, and user support. Seeking to transition into new field where these transferrable skills in problem-solving, technical support, and system optimization can drive meaningful contributions. Committed to applying technical expertise and practical experience to enhance operational efficiency in diverse settings.

Overview

1
1
year of professional experience
1
1
Certification

Work History

IT Administrator II – IRS Contract

AMERICAN SYSTEMS, Inc. (formerly Epsilon, Inc.)
06.2025 - Current
  • - Administer Bomgar/BeyondTrust Remote Access systems using the `/login` interface to manage users, security settings, and configurations for Remote Support and Privileged Remote Access (PRA) products.
  • - Serve as an Active Directory Administrator, managing user accounts, groups, and permissions while implementing secure configurations and access policies.
  • - Utilize SailPoint to manage identity lifecycles, including provisioning, deprovisioning, access reviews, and compliance enforcement.
  • - Employ Aternity to monitor end-user experience and proactively identify and troubleshoot performance issues.
  • - Followed and streamlined Knowledge Base (KB) articles to resolve incidents, achieving a 99% first-time incident resolution rate with only 0.01% return incidents for repeat problems.
  • - Coordinate with third-party vendors to deliver solutions that enhance end-user support and improve operational efficiency.
  • - Streamlined privileged account management processes, resulting in a 27% reduction in security incidents within the first 90 days.
  • - Conduct system patching and compliance audits to maintain alignment with STIGs, SRGs, and IRS cybersecurity policies.
  • - Supported secure cloud and hybrid deployments, including Oracle Cloud integration projects.
  • - Deployed refresh devices remotely, becoming the team’s Subject Matter Expert (SME) for efficient and secure device rollout.
  • - Led site audits across a seven-state territory, ensuring IRS Points of Delivery (PODs) adhered to DoD data sanitization standards and followed strict procedures for excessing end-of-life equipment.
  • - Partnered with cybersecurity teams to detect and mitigate insider threats, strengthening PAM strategies and monitoring.
  • - Maintained comprehensive SOPs and privileged access documentation to ensure audit readiness.
  • - Consistently met SLA standards 99% of the time, demonstrating reliability and high-quality service delivery.
  • 40 hrs/week | Supervisor: Tom Benzon

IT Administrator II – NPWE Internship

IRS
12.2024 - 06.2025
  • - Supported identity and access management operations, securely provisioning and deprovisioning accounts via Active Directory and SailPoint.
  • - Configured and deployed endpoint encryption and security controls, ensuring compliance with federal cybersecurity standards.
  • - Provided deskside technical support to over 150 IRS users, improving uptime and system stability.
  • - Managed ServiceNow incidents, consistently meeting SLA standards 99% of the time.
  • 40 hrs/week | Supervisor: Michelle Herndon

Education

Master of Science - Cybersecurity Management

University of Illinois Springfield
Springfield, IL
07.2025

Bachelor of Science - Business Administration (Cybersecurity Specialization)

Southern Illinois University Edwardsville
Edwardsville, IL
05.2024

Associate of Applied Science - Computer Network & Security Administration

Lewis & Clark Community College
Godfrey, IL
01.2011

Skills

  • Remote access administration tools

  • Active directory management skills

  • ServiceNow ticketing and workflow management

  • Hardware troubleshooting

  • System security

  • Virtualization technologies

  • Remote support

  • Active directory

  • Technical troubleshooting

  • Technical analysis

  • Time management

  • Patch management

Certification

  • CompTIA A+
  • TestOut Security Pro (aligned with CompTIA Security+)
  • TestOut Network Pro (aligned with CompTIA Network+)
  • TestOut Cyber Defense Pro
  • TestOut PC Pro
  • TestOut Ethical Hacker Pro

Medical Leave of Absence

  • May 2011 – August 2021
  • Due to a serious medical condition, I was physically unable to continue working until the condition was correctly diagnosed in 2019 and addressed through brain surgery. Maintained engagement with technology through self-directed learning, preparing for a return to the workforce.

Timeline

IT Administrator II – IRS Contract

AMERICAN SYSTEMS, Inc. (formerly Epsilon, Inc.)
06.2025 - Current

IT Administrator II – NPWE Internship

IRS
12.2024 - 06.2025

Associate of Applied Science - Computer Network & Security Administration

Lewis & Clark Community College

Master of Science - Cybersecurity Management

University of Illinois Springfield

Bachelor of Science - Business Administration (Cybersecurity Specialization)

Southern Illinois University Edwardsville

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