Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Richard Addy

St. Petersburg,FL

Summary

Innovative and community-focused entrepreneur with over 17 years of experience owning and managing a successful gaming and sports entertainment center. A natural leader with a passion for mentoring and empowering others to achieve their goals. Skilled in fostering customer engagement, creating strategic business solutions, and delivering exceptional, hands-on service. A quick, effective learner who excels at adapting to new challenges.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Owner & Manager

Self-employed, Open Heavens Soccer Arena & Gaming
08.2006 - 08.2024
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Negotiated over seven contracts with suppliers for better pricing and terms, and the transport of goods and services, reducing overall costs for the business.
  • Monitored market conditions to set accurate product pricing, and take advantage of emerging trends.
  • Increased customer satisfaction by implementing efficient business processes, and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness, and attract and retain new customers.

Security Systems Installer

Matlyn Security Sytems
01.2004 - 12.2006
  • Collaborated with approximately 10 multidisciplinary organizations to achieve successful system integration within diverse environments.
  • Streamlined installation processes for increased efficiency and reduced downtime.
  • Installed, tested, and serviced alarm and associated systems for commercial and residential customers.
  • Educated customers on preventive care and regular maintenance to prevent system malfunctions.
  • Developed customized solutions based on client requirements to ensure seamless integration with existing infrastructure.
  • Maintained detailed documentation for each installation, ensuring consistency and quality control.

Education

High School Diploma -

Kinbu Secondary Technical School
Accra, Ghana
08-2004

Skills

  • Attention to detail
  • Problem solving
  • Effective communication
  • Client relations
  • Customer service
  • Continuous improvement
  • Customer relationship management

Accomplishments

• Increased customer retention and return visits by 25% by introducing the latest gaming consoles and popular streaming technologies.
• Achieved a 20% increase in customer retention by introducing customer relationship management (CRM) software.
• Resolved AV system malfunctions, leading to a 15% rise in event attendance satisfaction ratings.

Certification

Forklift Operator Certification- Chafas Training Center, 2024 in Accra, Ghana

Certified to safely operate forklifts in various settings, including construction sites, warehouses, industrial facilities, and outdoor environments. Skilled in maneuvering, loading, and unloading materials with precision while adhering to safety protocols and industry standards.

Timeline

Owner & Manager

Self-employed, Open Heavens Soccer Arena & Gaming
08.2006 - 08.2024

Security Systems Installer

Matlyn Security Sytems
01.2004 - 12.2006

High School Diploma -

Kinbu Secondary Technical School

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