RICHARD A DOTSON
Jensen Beach,FL
Summary
Box office manager with a long record of leading ticketing operations, supervising staff, and supporting patrons, promoters, and show managers. Brings hands-on experience with Tessitura, event setup, daily reconciliation, reporting, and system transitions that keep multi-venue operations running smoothly.
Overview
37
37
years of professional experience
Work History
Kravis Center for the Performing Arts
01.2024 - Current
- Build events in the Tessitura ticketing system for all events taking place in any of three venues. Assists in the supervision of several supervisors and CSRs. Helped in the implementation/transition from the Guest Orbit system to Tessitura
Box Office Manager
Dr. Phillips Center for the Performing Arts
12.2016 - 01.2024
- Managed ticketing operations for live performances and special events.
- Created event listings in Tessitura ticketing platform to streamline ticket sales. Managed 2 assistant box office managers and 2 leads to ensure smooth event operations. Perform Manager on Duty functions for all events assigned, including Broadway, Ballet and concerts. Executed various operational tasks to support event readiness and customer service.
- Supervised box office staff at performing arts center.
- Assisted patrons with seat selection, exchanges, and order questions.
Box Office Manager
Global Spectrum Miami Beach Convention Center/ Colony Theatre
12.2014 - 12.2016
- Directed box office operations for performing arts center ticket sales and patron service
- Coordinated performances for Convention Center and Colony Theatre using Paciolan ticketing system, ensuring seamless event execution. Set up automatic reporting to send to promoters. Schedule a staff of seasonal ticket sellers for day of shows at the Convention Center. Conducted daily box office reconciliation of seller closeout, maintaining accurate financial records. Prepare deposit for MBCC Sales and incoming checks to appropriate accounts. Prepare daily posting of deposits. Allocated payroll to proper events, ensuring timely and accurate compensation for staff.
- Supervised ticketing staff and coached team members on service procedures
- Processed subscriptions, memberships, exchanges, and refunds for patrons
Box Office Manager/Tessitura Administrator
Miami City Ballet, Miami Beach Florida
01.2005 - 05.2014
- Supervised and evaluated staff, addressed employee concerns, directed work assignments, and prepared performance appraisals to enhance team effectiveness. Prepared the box office for the daily operation, ensuring all staff members were present. Entered events into Tessitura ticketing system and configured allotments on Ticketmaster for ticket sales across three performance venues, ensuring streamlined operations. Developed subscription season plan for ballet, outlining key performances and pricing structures. Handled patron issues regarding subscriptions as they arise and resolved their concerns. Led transition from MaxTix to Tessitura ticketing system to improve operational efficiency and customer experience. Oversaw the security rights of the Tessitura ticketing software. Made sure that all users of Tessitura are trained in the appropriate areas. Maintained scheduling of automated reports. Collaborated with RAMP to schedule updates to the network.
- Managed box office operations for Miami City Ballet performances and special events.
- Supervised ticket sales, reservations, and seating assignments for Miami Beach patrons.
- Trained box office staff on patron service, ticketing procedures, and policy updates.
Box Office Manager
Savannah Civic Center, City of Savannah, Ga.
01.1995 - 01.2005
- Managed box office operations for Dr. Phillips Center performances and events.
- Supervised and evaluated staff, resolving employee concerns and preparing performance appraisals to maintain a productive team environment. Make sure the box office is opened and cashiers/reservations agents have all necessary information. Prepared and balanced daily ticket sales reports, ensuring accurate financial records and timely bank deposits. Record ticket progression, process tickets for media trade and distribute. Process ticket mail and oversee subscription sales/renewals. Conferred with promoters on scheduled events and ticket sales, addressing issues to optimize event success and customer satisfaction. Set up all ticketed events for the 9,600-seat Martin Luther King Jr. arena and the 2,500-seat Johnny Mercer Theatre in the point of sale ticketing system and ensured they were ready for online upload. Also responsible for the input of our annual Broadway Series and handling any subscription related issues that needed attention. We were using Tickets.com until June of 2005 and converted over to ETix.com and went live in July of 2005.
- Oversaw ticket sales processes to ensure smooth transactions and customer satisfaction., exchanges, and refunds using ticketing system.
- Trained box office staff on patron service and sales procedures.
Finance Clerk
City of Savannah, Ga.
01.1990 - 01.1995
- Filed invoices, checked copies and reports, matched invoices to purchase orders, prepared invoice batches, and entered data into computerized system, ensuring accurate financial records. Prepare payroll for input, including all overtime, vacation and any other leave time for over 2,000 city employees. Maintained records of benefit plans for City's Flexible Benefit Plan, managed garnishments, and processed workman's compensation claims, contributing to employee benefit management. Processing of all payroll checks each week. Assisted Assistant Finance Director with various tasks, supporting departmental operations and facilitating effective financial processes.
- Processed municipal invoices and purchase orders for City of Savannah departments.
- Reconciled account records with ledger entries and payment reports.
- Prepared billing statements for city services and public department charges.
Education
Accounting 1 - 4
Savannah Vocational Technical School
Savannah, GA01-1991
Core Cirricula
Armstrong Atlantic State University
Savannah, GA01-1980
Robert W. Groves High School
Garden City, GA01-1978
Computer Technology
South University
Savannah, GASkills
- Team leadership
- Event coordination Knowledge of point of sale ticketing and internet ticketing including Ticketscom (formerly Select - A - Seat, ETIXCom, MaxTix, Tessitura, Ticketmaster (limited) and Paciolan
- Windows software proficiency
- Financial reporting
Timeline
Kravis Center for the Performing Arts
01.2024 - Current
Box Office Manager
Dr. Phillips Center for the Performing Arts
12.2016 - 01.2024
Box Office Manager
Global Spectrum Miami Beach Convention Center/ Colony Theatre
12.2014 - 12.2016
Box Office Manager/Tessitura Administrator
Miami City Ballet, Miami Beach Florida
01.2005 - 05.2014
Box Office Manager
Savannah Civic Center, City of Savannah, Ga.
01.1995 - 01.2005
Finance Clerk
City of Savannah, Ga.
01.1990 - 01.1995
Accounting 1 - 4
Savannah Vocational Technical School
Core Cirricula
Armstrong Atlantic State University
Robert W. Groves High School
Computer Technology
South University