RICHARD AKINBOBOLA
SUGARLAND,TX
Summary
Reliable professional offering an extensive career promoting positive customer experiences. Sharp Eligibility Specialist boasting expertise in managing and eligibility information for members and groups.
Overview
28
28
years of professional experience
Work History
SURGE SUPPORT SPECIALIST
INNOVA SOLUTIONS
ATLANTA , GA
10.2022 - 09.2024
- Working virtually, accurately review applications and determine eligibility of clients using the Arkansas Integrated Eligibility System (ARIES) for Medicaid for the people of Arkansas.
- Receive tasks, process cases end to end.
- Input/Update Data Collection fields and pages with all available, up-to-date information.
- Pay special attention to all income module.
- Double Check Income Budget.
- Review Notices and add notes using the Surge Support Case Note Template
ELIGIBILITY SPECIALIST III/ASSISTANT SUPERVISOR
TEXAS HEALTH AND HUMAN SERVICES COMMISSION
ROSENBERG , TX
06.2001 - 08.2022
- Conducted interviews with applicants, explaining benefits process and determine eligibility for Food Stamps(SNAP),Medicaid,Temporary Assistance for Needy Family and Medicaid for the Elderly and Disabled.
- Gathered financial information from clients regarding income, resources and demographic information.
- Responded to client inquiries and concerns and complaints.
- Contacted client references and employers to determine legitimacy of applicant information.
- Supervise the unit in the absence of the unit supervisor.
- Reading cases in order to ensure that new and tenured workers are completing cases accurately.
- Preparation of various reports in order to ensure timeliness of cases using excel document.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
SENIOR TAX PREPARER
H AND R BLOCK TAX SERVICES
HOUSTON , TX
12.1996 - 05.2001
- Collected detailed information and required paperwork from clients in order to complete the most advantageous federal and state tax returns for clients using tax preparation soft ware.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Answered tax questions for clients.
Education
ATTENDED EDUCATIONAL WORKSHOP FOR TEACHERS' CERTIF
UNIVERSITY oF SAINT THOMAS
HOUSTON,TX12.2002
Master of Arts - POLITICAL SCIENCE
UNIVERSITY OF LOUISIANA AT LAFAYETTE LOUISIANA
LAFAYETTE LOUISIANA 05.1990
Bachelor of Science - AGRICULTURAL BUSINESS
UNIVERSITY OF LOUISIANA AT LAFAYETTE, LA
LAFAYETTE, LA12.1981
Skills
- Telephone Etiquette
- Knowledgeable in Texas Integrated Eligibility and Redesign System(TIERS),Microsoft Excell,Power Point and Words,Windows,Fax Machine and Copy Machine
- Applicant Support and Service
- Advocacy and Counseling
- Knowledgeable in ARIES{Arkansas Integrated Eligibility System)
- knowledgeable with TEAMS, ZOOM, AND, SKYPE
Timeline
SURGE SUPPORT SPECIALIST
INNOVA SOLUTIONS
10.2022 - 09.2024
ELIGIBILITY SPECIALIST III/ASSISTANT SUPERVISOR
TEXAS HEALTH AND HUMAN SERVICES COMMISSION
06.2001 - 08.2022
SENIOR TAX PREPARER
H AND R BLOCK TAX SERVICES
12.1996 - 05.2001
ATTENDED EDUCATIONAL WORKSHOP FOR TEACHERS' CERTIF
UNIVERSITY oF SAINT THOMAS
Master of Arts - POLITICAL SCIENCE
UNIVERSITY OF LOUISIANA AT LAFAYETTE LOUISIANA
Bachelor of Science - AGRICULTURAL BUSINESS
UNIVERSITY OF LOUISIANA AT LAFAYETTE, LA
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