Richard Alfaro
Houston,TX
Summary
Detail-oriented Billing & Operations Specialist with 3+ years of experience supporting high-volume workflows, maintaining 99%+ accuracy, and resolving discrepancies in fast-paced environments. Skilled in invoice review, data entry, contract interpretation, and customer communication. Strong analytical mindset with the ability to work independently, manage large account loads, and ensure error-free billing. Intermediate Excel and experienced with client portals, reporting, and documentation.
Overview
7
7
years of professional experience
Work History
Logistics & Workflow Coordinator
FedEx
01.2026 - Current
- Coordinated daily logistics operations, ensuring accurate documentation, routing, and package processing.
- Identified and corrected data inconsistencies, preventing downstream billing issues.
- Maintained high productivity and accuracy while working independently in a fast-paced environment.
- Supported leadership by reporting workflow issues and recommending process improvements.
- 40 hours/week
Operations & Business Support Associate
Amazon
11.2021 - 02.2024
- Managed high-volume operational workflows supporting 600+ daily orders, ensuring accuracy, timely processing, and compliance with internal procedures.
- Maintained 99% inventory accuracy across thousands of SKUs by reviewing data, identifying discrepancies, and correcting errors before they impacted billing or reporting.
- Investigated and resolved order, shipment, and documentation discrepancies by reviewing records, communicating with supervisors, and validating data.
- Prepared daily and weekly reports used by leadership to make staffing and workflow decisions.
- Reviewed documentation and service terms to ensure correct processing of orders, credits, and adjustments.
- Communicated clearly with team members and management to resolve issues and maintain operational efficiency.
- 40 hours/week
Customer Service & Administrative Support Representative
BMW / Automotive Client
01.2019 - 05.2020
- Provided front-line customer support, documenting service needs, reviewing account details, and ensuring accurate billing information.
- Entered customer data, updated records, and verified service terms to prevent billing errors.
- Resolved customer concerns by researching account history, reviewing documentation, and coordinating with internal departments.
- Prepared invoices, processed payments, and ensured accuracy in customer financial records.
- Communicated professionally with clients, demonstrating strong written and verbal communication skills.
- 40 hours/week
Education
Associate of Science - Business
Houston Community College
07-2025
Skills
- Billing & Invoicing
- Contract Review
- Discrepancy Resolution
- Excel (VLOOKUP, Pivot Tables, Filters)
- Client Portals & Document Uploads
- Credit Memos & Rebilling
- Data Accuracy & Quality Control
- Workflow Coordination
- Reporting & Documentation
- Customer Communication
- Time Management & Prioritization
Languages
Bilingual: English & Spanish
ADDITIONAL STRENGTHS
- Strong work ethic; consistently exceeds accuracy and productivity expectations
- Fast learner with the ability to master new billing systems and client portals
- Resourceful problem-solver who can work independently with minimal supervision
- Committed to accuracy, professionalism, and protecting client financial data
Timeline
Logistics & Workflow Coordinator
FedEx
01.2026 - Current
Operations & Business Support Associate
Amazon
11.2021 - 02.2024
Customer Service & Administrative Support Representative
BMW / Automotive Client
01.2019 - 05.2020
Associate of Science - Business
Houston Community College