Richard Allen
Orlando,FL
Summary
Emergency Communications Specialist with a strong background in high-pressure fire and EMS dispatch operations. Expert at executing NIMS protocols and facilitating multi-agency collaboration to enhance emergency response outcomes, while ensuring optimal resource allocation and operational efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Emergency Communications Specialist II
Orlando Fire Department
Orlando, FL
03.2024 - Current
- Crisis Coordination & Messaging: Fielded high-volume emergency fire and EMS calls, maintained calm under pressure to extract actionable data and effectively coordinated municipal public safety assets.
- Multi-Agency Collaboration: Partnered with hospital staff, local law enforcement, and regional emergency services to streamline patient transport data and enhance coordination of site-specific incident responses.
- Incident Command Systems (ICS): Applied NIMS frameworks daily to systematically log, categorize, and track multi-unit disaster response metrics and resource distribution.
- Technology Operations: Operated and maintained computer-aided dispatch (CAD) software, multi-channel radio networks, and emergency alert infrastructure with zero downtime.
- Promotional Track Record: Selected for upcoming promotion to Emergency Communications Specialist III (ECS III) based on operational accuracy, critical thinking, and adherence to department standards.
Shift Manager (Promoted)
McDonald's
Orlando, FL
01.2023 - 03.2024
- Managed shift communication and personnel tracking for smooth operational transitions and adherence to safety codes.
- Served as on-site point of contact for customer conflicts, vendor delays, and equipment malfunctions, facilitating timely resolutions.
- Audited daily kitchen workflows, temperature logs, and facilities to ensure compliance with OSHA and Department of Health (DOH) standards.
Crew Trainer (Promoted)
McDonald's
Orlando, FL
01.2021 - 01.2023
- Delivered onboarding and hands-on training curriculum for new hires, aligning team with corporate standard operating procedures.
- Trained new crew members on operational procedures and customer service standards.
- Monitored trainee progress, provided operational feedback, and signed off on compliance checklists for food handling and workplace safety.
- Conducted regular performance evaluations to ensure compliance with training protocols.
- Delivered feedback and support to team members to enhance service quality.
Crew Member
McDonald's
Orlando, FL
01.2020 - 01.2021
- Ensured customer satisfaction by providing attentive and friendly service. in fast-paced restaurant environment.
- Executed fast-paced service standards during high-volume shifts, ensuring compliance with food safety and sanitation protocols.
- Prepared food items following safety and quality standards.
- Operated cash register, processing transactions accurately and efficiently.
- Performed physical stock counts and managed emergency supplies, maintaining audit-ready storage areas through effective equipment operation.
Education
High School Diploma -
Mount Dora High school
Mount Dora, FloridaSkills
- Crisis management and incident command
- Emergency response protocols
- Computer-aided dispatch
- Multi-agency collaboration
- Emergency alert systems
- Resource allocation
- Data analysis
- Operational efficiency
- Call prioritization
- Problem solving
- Team leadership
- Personnel training
- Communication
Certification
FEMA Emergency Management Institute: Completed foundational independent study courses including IS-100, IS-200, IS-700, and IS-800 for full NIMS compliance.
Timeline
Emergency Communications Specialist II
Orlando Fire Department
03.2024 - Current
Shift Manager (Promoted)
McDonald's
01.2023 - 03.2024
Crew Trainer (Promoted)
McDonald's
01.2021 - 01.2023
Crew Member
McDonald's
01.2020 - 01.2021
High School Diploma -
Mount Dora High school