Miah Velasquez
City of Aurora, Aurora 911
Englewood,CO
1
Certification
9
years of professional experience
Bringing expertise in emergency management and call prioritization with strong stress tolerance and technical aptitude. Skilled in gathering and documenting critical information while maintaining composure in high-pressure situations. Experienced in training and supporting new personnel with a focus on effective communication and incident response.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Work History
EMERGENCY COMMUNICATIONS SPECIALIST II
4 Years 2 Months- Directly works with law enforcement, fire department, and ambulance services.
- Answer high volume emergency and non-emergency calls, gathering critical information quickly and accurately.
- Provided lifesaving instructions (CPR, safety steps, crisis guidance) while maintaining a calm, controlled tone with distressed callers.
- Operated multiple computer and radio systems simultaneously, including CAD, radio channels, mapping tools, and call documentations.
- Provided support to new trainees by answering questions, clarifying procedures, and modeling proper call-handling techniques.
- Maintained composure and professionalism during traumatic or emotionally charged calls.
- Demonstrated strong listening skills, empathy, and patience with distressed or uncooperative callers.
- Maintained consistent communication with field units during emergencies and large scale incidents.
- Familiar with police codes, radio procedures and emergency response protocols.
- Experienced in handling domestic disputes, medical emergencies, vehicle accidents, and in-crime progress.
- Three Phoenix Awards (When a person goes into cardiac arrest, CPR is given over the phone, and the person is medically recovered neurologically intact).
- CPR/Emergency Medical Dispatch
- NCIC / CAD System
- CTO (Communications Training Officer)
911 COMMUNICATIONS OFFICER
1 Year 5 Months- Works directly with law enforcement, fire department, ambulance services, and other public safety agencies.
- Screens information to determine proper course of action.
- Serves as a critical communication link for both emergent and non-emergent responses to incidents.
- Operates multiple computer applications simultaneously.
- Utilizes CCIC/NCIC (The Colorado Crime Information Center/National Crime Information Center) to retrieve information.
- Maintains warrant lists for law enforcement personnel, courts and justices.
- Keeps records of essential information - complaints, problems, locations, and identities, etc.
- Works flexible schedules.
- Maintains professionalism and calm in high-stress situations.
SALES ASSOCIATE
5 Months- Provided professional and helpful customer service at all times.
- Resolved customer problems to their satisfaction.
- Balanced numerous customers at one time.
- Maintained a clean and organized environment.
- Established and maintained customer focus.
- Executed brand tasks and store visuals.
- Maintained store standards.
- Processed the shipment of merchandise.
- Showed up for work without problem.
LIFEGUARD AND LITTLE LEAGUE REFEREE
2 Years 9 Months- Supervised aquatic activities to prevent accidents and injuries.
- Enforced pool rules.
- Maintained the safety and control of the pool area while on duty.
- Trained in first aid, CPR and AED.
- Maintained good public relations.
- Participated in staff training and in-service days.
- Implemented the regulations, policies and procedures.
- Performed other duties as assigned.
Education
Cosmetology Business Candidate
EMT Certificate - US
High School Diploma - US
Skills
Call prioritization
Stress tolerance
Information gathering
Emergency management
Incident documentation
Technical aptitude
Teamwork and collaboration
Time management
Listening skills
Problem-solving abilities
Multitasking
Decision-making
Situational awareness
Dependable and responsible
Excellent communication
Critical thinking
Computer skills
Organizational skills
Team leadership
Verbal and written communication
Computer-aided dispatching
Public safety telecommunicator (PST)
Radio frequencies monitoring
Emergency medical dispatch (EMD)
Crisis intervention
Record keeping
Certification
- Crisis Intervention Team Training (CIT), Sheriff's Office, Leadville, Colorado
- PoliceOne Academy: Dispatch Communications 1, Sheriff's Office, Leadville, Colorado
- CPR and First Aid Certified - Current, Sheriff's Office, Leadville, Colorado
- FEMA Training: Integrated Public Alert and Warning System (IPAWS) for Alert Originators, Sheriff's Office, Leadville, Colorado
- Colorado Bureau Investigation - CIMU Sex Offender Registration and SVP Community Notification Training, Sheriff's Office, Leadville, Colorado
- Certified Notary - State of Colorado - Current, Sheriff's Office, Leadville, Colorado
Awards
Phoenix Award, Lifeline Award
Timeline
EMERGENCY COMMUNICATIONS SPECIALIST II
City of Aurora, Aurora 911
08.2021 - 10.2025Read More
911 COMMUNICATIONS OFFICER
Lake County Sheriff's Department
08.2019 - 01.2021Read More
SALES ASSOCIATE
Carters and Oshkosh Retail
03.2019 - 08.2019Read More
LIFEGUARD AND LITTLE LEAGUE REFEREE
Lake County Recreation Department
06.2016 - 03.2019Read More
Lake County High School
High School Diploma from US
Read More
Colorado Mountain College
EMT Certificate from US
Read More
Paul Mitchell School of Denver
Cosmetology Business Candidate
Read More