Summary
Overview
Work History
Education
Skills
Timeline
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Richard Allen II

Detroit,MI

Summary

Productive Live Ops Specialist for the past three years, with experience as a shopper for DoorDash as well. Experience from these positions both aid in providing me with plenty of leadership opportunity and ability to troubleshoot. Seeking to use the skills and experience I have acquired while at DoorDash wearing multiple hats to secure a job in leading incoming Specialists.

Overview

7
7
years of professional experience

Work History

Live Operations Specialist

DoorDash
02.2021 - Current
  • Mentoring new Live Ops Quality members on current and upcoming SOPs and job functions
  • Part of the first group of Live Ops Specialists in Doordash, starting off with 4 members and expanding to over 15 teammates
  • Experienced in Schedule building and working around individuals hours
  • Evaluated and reported on metrics across multiple departments to upper management.

Shopper

DoorDash
08.2020 - 02.2021
  • Experienced in shopping for DoorDash orders, working through the app and some of the issues that may arise with Dashing at its base level
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional.

Crew Leader/Bartender

AMC Theatre
02.2019 - 05.2020
  • Mentored newly hired crew members in their job roles.
  • Delegated daily tasks to team members to optimize group productivity.
  • Worked fast pace bar environment
  • Displayed high workplace standards by seeing the days work consistently to completion

Crew Member

Campus Dining’s Engrained
11.2017 - 01.2019
  • Served food quickly for positive guest experiences.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Seasonal Stocker

Lowe's
05.2018 - 08.2018

Crew Member

Arby’s
05.2017 - 11.2017

Education

Finance

Grand Valley State University

Skills

  • Skilled in MS Office
  • Recordkeeping skills
  • Service desk support
  • Customer support
  • Supervision & leadership
  • Developing SOP Creation Skills
  • Familiar with SQL
  • Team building
  • Training & development
  • Execute tasks in timely manner
  • Service ticket tracking
  • Accurate interpretation of data

Timeline

Live Operations Specialist

DoorDash
02.2021 - Current

Shopper

DoorDash
08.2020 - 02.2021

Crew Leader/Bartender

AMC Theatre
02.2019 - 05.2020

Seasonal Stocker

Lowe's
05.2018 - 08.2018

Crew Member

Campus Dining’s Engrained
11.2017 - 01.2019

Crew Member

Arby’s
05.2017 - 11.2017

Finance

Grand Valley State University

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Richard Allen II