Richard A. Stout
Dover,ID
Summary
Dependable Service Technician bringing long record of expertly serving customers' needs with HVAC/R repairs. Delivers on company promise of prompt, professional service with every appointment. offers skills in time management, schedule coordination, and mechanical troubleshooting.
Overview
20
20
years of professional experience
Work History
Service Technician
Nextech
05.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Manager
North East
02.2023 - 05.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Technician
Atlantic Refrigeration & Air Conditioning
12.2018 - 01.2022
- Responded to service requests and on-call emergencies with timeliness and professionalism.
- Observed safety protocols, sanitation requirements, and OSHA guidelines.
- Handled maintenance and repair services for commercial, and residential HVAC/R systems.
- Trained and supervised personnel.
Service Technician
Atlantic Refrigeration & Air Conditioning
12.2018 - 01.2022
- Responded to service requests and on-call emergencies with timeliness and professionalism.
- Observed safety protocols, sanitation requirements, and OSHA guidelines.
- Handled maintenance and repair services for commercial, and residential HVAC/R systems.
- Trained and supervised personnel.
Maintenance Technician
GPMG Investments
09.2015 - 12.2018
- Repaired HVAC, plumbing, and electrical systems to correct faults and restore functioning.
- Cleared clogged drains and replaced parts, valves, faucets, and fixtures.
- Managed inventory of supplies and tools to stay ready for maintenance or repair needs.
- Used hand and power tools to repair machines, structures and systems.
Maintenance Technician
GPMG Investments
09.2015 - 12.2018
- Repaired HVAC, plumbing, and electrical systems to correct faults and restore functioning.
- Cleared clogged drains and replaced parts, valves, faucets, and fixtures.
- Managed inventory of supplies and tools to stay ready for maintenance or repair needs.
- Used hand and power tools to repair machines, structures and systems.
Service Technician
Atlantic Refrigeration & Air Conditioning
07.2010 - 08.2015
- Handled maintenance and repair services for commercial, and residential HVAC/R systems.
- Responded to service requests and on-call emergencies with timeliness and professionalism.
- Monitored supply inventory and requisitioned replacement parts to maintain availability.
Service Technician
Atlantic Refrigeration & Air Conditioning
07.2010 - 08.2015
- Handled maintenance and repair services for commercial, and residential HVAC/R systems.
- Responded to service requests and on-call emergencies with timeliness and professionalism.
- Monitored supply inventory and requisitioned replacement parts to maintain availability.
Warehouse Manager
Charles A Klein & Sons
05.2005 - 07.2010
- Implemented procedures to promote smooth operations and appropriate warehouse equipment use.
- Oversaw warehouse activities and services by managing shipping and receiving, handling, and storage.
- Determined solutions to complex problems using critical thinking and escalated serious concerns to general management.
- Managed facility security through employee supervision and security camera observation, resulting in minimal shrinkage.
- Monitored vehicles and employee activities to maximize team safety.
- Set schedules and assigned work to effectively handle different demand levels.
Warehouse Manager
Charles A Klein & Sons
05.2005 - 07.2010
- Implemented procedures to promote smooth operations and appropriate warehouse equipment use.
- Oversaw warehouse activities and services by managing shipping and receiving, handling, and storage.
- Determined solutions to complex problems using critical thinking and escalated serious concerns to general management.
- Managed facility security through employee supervision and security camera observation, resulting in minimal shrinkage.
- Monitored vehicles and employee activities to maximize team safety.
- Set schedules and assigned work to effectively handle different demand levels.
Education
High School Diploma - General academics
Triton Regional High School
Blackwood, NjBachelor of Science - HVAC/R
Del Tech
Georgetown, DeSkills
- Maintenance and repair
- Service call response
- Inventory management
- Troubleshooting and diagnosis
- Equipment installation
- Health and safety compliance
- Team leadership
- Multitasking and organization
- Employee training and development
- Customer service management
Timeline
Service Technician
Nextech
05.2024 - Current
Service Manager
North East
02.2023 - 05.2024
Service Technician
Atlantic Refrigeration & Air Conditioning
12.2018 - 01.2022
Service Technician
Atlantic Refrigeration & Air Conditioning
12.2018 - 01.2022
Maintenance Technician
GPMG Investments
09.2015 - 12.2018
Maintenance Technician
GPMG Investments
09.2015 - 12.2018
Service Technician
Atlantic Refrigeration & Air Conditioning
07.2010 - 08.2015
Service Technician
Atlantic Refrigeration & Air Conditioning
07.2010 - 08.2015
Warehouse Manager
Charles A Klein & Sons
05.2005 - 07.2010
Warehouse Manager
Charles A Klein & Sons
05.2005 - 07.2010
High School Diploma - General academics
Triton Regional High School
Bachelor of Science - HVAC/R
Del Tech
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