Accomplished professional with a proven track record in customer service and problem-solving, demonstrated through a 100% customer satisfaction rating at Uber Eats and efficient pest control management at Terminix. Skilled in quick learning and adapting to new challenges, I excel in high-pressure environments, ensuring both customer loyalty and operational excellence.
Overview
60
60
years of professional experience
Work History
Food Delivery Driver
Uber Eats (Self Employed)
11.2018 - Current
Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers. (Maintained 100% customer satisfaction rating)
Utilized GPS systems effectively for accurate routing and delivery time estimates.
Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty. (Maintained 100% customer satisfaction rating)
Navigated efficiently through various routes for timely food deliveries.
Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Enhanced customer satisfaction by delivering orders promptly and accurately. (Maintained 100% on time deliveries rating)
Retired
None At This Time
01.2011 - 11.2018
Spent time raising my 7 and 8 year old children
Pest Control Technician
Terminix Pest Control
03.2007 - 01.2011
Applied pesticides to inside and outside of structures utilizing company protocols.
Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
Educated and advised customers on preventive measures to reduce pest infestations.
Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
Drove to customer residences and places of business to inspect for pests.
Taxi Driver
Desert Cab Co.
06.2000 - 02.2007
Drove safely and obeyed traffic laws to avoid accidents and injuries.
Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Arrived on time to customer appointments.
Increased customer loyalty with excellent communication skills and a professional demeanor.
Store Owner
Attig Interiors Inc.
06.1984 - 05.1999
Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Carpet Installer
Attig Carpet Svc
07.1972 - 06.1984
Enhanced customer satisfaction by providing high-quality carpet installation services.
Removed existing flooring materials and prepared area for installation of new products.
Exceeded customer expectations through meticulous attention to detail during carpet fitting and seaming processes.
Developed long-lasting relationships with clients through excellent communication and follow-up support after installations were completed.
Managed inventory of materials effectively, reducing waste and cutting costs for the company.
Improved efficiency of carpet installations by mastering the use of various tools and equipment.
Demonstrated adaptability by successfully working with various types of carpets and flooring materials in diverse settings.
US Army
United States Army
01.1965 - 06.1972
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Rose to the rank of SSG E-6
Trained at Fort Polk Louisiana, and Fort Ord California.
Served one tour in Korea, two tours in Vietnam, one year in Hawaii and three years at Fort Carson.