Richard Austin
Chick-fil-A
Chattanooga,TN
11
years of professional experience
Accomplished Director of Training at Chick-fil-A, renowned for enhancing operational efficiency through strategic training programs. Expert in analytical thinking and relationship building, driving a 20% improvement in employee performance. Adept at aligning training with organizational goals, fostering a culture of continuous learning and development.
Work History
Director of Training/hospitality
10 Years 9 Months- Developed and implemented training programs to enhance employee performance and operational efficiency.
- Collaborated with leadership to align training initiatives with organizational goals and values.
- Evaluated training effectiveness through feedback and assessments, ensuring continuous improvement of content.
- Mentored trainers on best practices, fostering a culture of learning and development within teams.
- Analyzed performance data to identify skill gaps and tailor training solutions accordingly.
Education
Masters of Theology - Theology
Skills
Equipment operation
Organization and time management
Multitasking Abilities
Recordkeeping
Conflict resolution
Verbal communication
Quality assurance
Cultural awareness
Relationship building
Flexible and adaptable
Analytical and critical thinking
Dependable and responsible
Supervision and leadership
Training & Development
Decision-making
Team building
Timeline
Director of Training/hospitality
Chick-fil-A
07.2013 - 04.2024Read More
Guadalupes Seminary
Masters of Theology from Theology
Read More