Richard Barko
Bethel Park,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Insides Sales / Customer Service
American Producers Supply Co
Pittsburgh, PA
2023.10 - 2024.08
- Greeted customers entering the store and provided assistance with product selection.
- Answered customer inquiries regarding products, prices, availability, product uses and credit terms.
- Operated cash register to process cash, check or credit card payment transactions.
- Processed merchandise returns and exchanges promptly and professionally.
- Assisted other departments when necessary to ensure smooth operations of the store.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, security practices.
- Offered suggestions for improvement when possible to increase customer satisfaction levels.
- Collaborated with team members to ensure efficient completion of tasks.
Customer Service Sales Representative
Comcast
Upper St Clair, PA
2022.09 - 2023.08
- Resolved customer service issues in a timely manner.
- Processed orders, forms, applications, and requests.
- Built sustainable relationships with customers through open communication.
- Followed up on customer inquiries not immediately resolved.
- Adhered to company policies when dealing with customers.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Operated register, handled cash and processed credit card transactions.
- Maintained records of customer interactions and transactions.
Education
High School Diploma -
Old Dominion University
Norfolk, VA1980-01
Skills
- Building rapport
- Social Perceptiveness
- Follow-up skills
- Goal-Oriented
- Complaint Handling
- Customer Needs Assessment
- Customer Complaint Resolution
- Account Management
- Business growth and retention
- Account development
US NAVY
- Honorable Discharge 1985
- Awarded Navy Achievement Metal
- Awarded Good Conduct Metal
- Navy Expeditionary Metal
- Sea Service Metal & Ribbon
Timeline
Insides Sales / Customer Service
American Producers Supply Co
2023.10 - 2024.08
Customer Service Sales Representative
Comcast
2022.09 - 2023.08
High School Diploma -
Old Dominion University