Richard Behnke
Millstadt,IL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
10
10
years of professional experience
Work History
Restoration Technician
Restoration One Of Greater St. Louis
St. Louis , MO
09.2019 - Current
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Identified conservation requirements of each piece and produced museum-wide plans to protect all works.
- Minimized further deterioration and restored original appearances by filling in missing or broken areas with fabricated components.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment.
- Completed tear-down of existing structures and prepared for new construction.
Senior Account Manager
DCS Document Copy Service
St Louis, MO
04.2017 - 08.2019
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Provided extensive support in sales, technical and business areas to key accounts.
- Originated new business transactions by incorporating expertise and value propositions.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Developed deep knowledge of customer businesses and relationship to company objectives.
Imaging Supervisor
Midwest Litigation Services
St Louis, MO
01.2013 - 03.2017
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Spearheaded and implemented new projects to expand scope of engagement.
- Maintained 99% accuracy while updating databases with raw data and verifying data changes.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Mentored office employees on proper administrative procedures and how to use programs such as Realitivity, keeping operations consistent and efficient for maximum performance.
Education
Associate of Science - Business & Marketing
Missouri State University
Springfield, MO06.1989
Skills
- Reading Comprehension
- Time Management
- OSHA Standards
- Project Deadlines
- Records Accuracy
- Safety Precautions
- Direct Supervision
- Customer Orders
- Creative Solutions
- Inventory Reports
- Business Operations
Timeline
Restoration Technician
Restoration One Of Greater St. Louis
09.2019 - Current
Senior Account Manager
DCS Document Copy Service
04.2017 - 08.2019
Imaging Supervisor
Midwest Litigation Services
01.2013 - 03.2017
Associate of Science - Business & Marketing
Missouri State University
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