Richard Bennett

Manage customer relationships through high-volume phone, email, and in-person communication while helping customers locate the right parts for their needs. Research, source, and sell recycled and aftermarket automotive parts, negotiate pricing, coordinate transactions, and resolve customer concerns. Maintain accurate records while working independently in a hybrid environment that requires strong organization, self-motivation, attention to detail, and a commitment to exceptional customer service.

Performed diagnostics, maintenance, and repairs on commercial fleet vehicles while maintaining accurate service documentation and minimizing downtime. Communicated repair recommendations, timelines, and vehicle status with supervisors and operators, coordinated repair schedules, and consistently prioritized multiple responsibilities in a fast-paced environment.

Performed diagnostics and manufacturer-approved repairs in a high-volume dealership environment while working closely with service advisors to communicate repair recommendations, explain technical findings, and provide exceptional customer service. Maintained accurate repair documentation and consistently delivered quality workmanship while meeting dealership standards.

Led and supervised personnel while managing equipment readiness, training, scheduling, and operational priorities in high-pressure environments. Developed strong leadership, communication, problem-solving, and organizational skills while maintaining accountability, attention to detail, and a mission-first commitment throughout military service.