STEPHANY POSELEY
Apple Valley,CA
Overview
30
30
years of professional experience
Work History
Red Your Broker Broker/ Owner
Red Your Broker
12.2019 - Current
- Overseeing and running of the business both legally, and efficiently
- Helping, and teaching agents with real estate activities
- Ensure the office stays in compliance
- Property Management
- All real state activities
- Notary
- Loan signing
- Continues education
- LO License NMLS 2111316
- Taxes and accounting
- P & L
- Marketing
- Coming up with material that is pertinent to the industry to teach.
Lock & Key Realty, Office Manager/ Transaction Coordinator
Lock & Key Realty
07.2017 - Current
- Oversee the running of the business both legally and efficiently
- Coordinate and oversee employees and agents
- Lead and support administrative staff
- Support in human resources
- Ensure compliance with contract requirements
- Coordinate lender and appraisal processes
- Coordinate inspections, schedule repairs that are needed for office rentals
- Coordinate meetings and webinars
- Teaching new agents.
St3P Designs, Owner
St3P Designs
04.2012 - Current
- Business owner creating custom 3-D designs on glass, purses, hats, boots/shoes and fabric
- Worked with customers to develop and ensured all needs were satisfied
- Responsible for all advertisement/marketing.
Lock & Key Realty, Realtor
Lock & Key Realty
07.2017 - 07.2019
- Guide clients through the home buying or selling process
- Legal contracts
- Seeing the transaction through and making sure we meet all time deadlines.
Alam Realty, Real Estate Agent
Alam Realty
06.2016 - 07.2017
- Guide clients through the home buying process
- Listing Agent
- Contracts
- Sold L4 million in real estate in 9 months.
Independent Commercial Contractor, Zurvita Inc.
Zurvita Inc.
02.2009 - 10.2012
- Developed sales team responsible for outside sales of commercial natural gas across 8 states
- Opened regional office in Temecula, CA
- Grew business from 0 18 commercial accounts in one year ($ 100,000+ annually)
- Developed business portfolios and all advertisement material (business cards, flyers and product brochures)
- Held sales meetings to grow and expand sales team
- Resolved all customer complaints and inquiries.
Independent Contractor, Effusion Inc.
Effusion Inc.
08.2007 - 02.2009
- Developed sub-contracted sales team(s) responsible for new product line launch
- Grew business from 0 — 26 accounts
- Held sales meetings to grow and expand sales team across Southern California
- Resolved all customer complaints and inquiries.
Vet Tech/Receptionist, Perris Animal Hospital
Perris Animal Hospital
03.2007 - 08.2007
- Managed front desk: scheduled appointments and handled all billing
- Worked with customers and resolve complaints and inquiries
- Assisted with surgeries
- Administered shots and vaccinations.
Deli Manager, Ralphs — Apple Valley, CA
Ralphs
Apple Valley, CA
06.2003 - 06.2004
- Tracked hourly, daily, and weekly sales (by item) of all deli items
- Responsible for determining actions necessary to improve sales/profits
- Responsible for maintaining inventory and tracking daily waste to ensure optimal sales/profits
- Enforced and maintaining FDA food regulations and guidelines
- Scheduled all orders (bi-weekly) based on ratio between sales and money lost due to waste
- Staffed department, scheduled employee work hours and trained all deli employees
- Catering: Planned events, order and prepped food for customers
- Customer service: Made sure customers’ needs were satisfied.
Data Entry, Microbac Laboratories — Corona, CA
Microbac Laboratories
Corona, CA
06.1998 - 04.1999
- Received and accepted environmental samples for testing
- Responsible for chemical preservation until tested by a lab tech
- Responsible for gathering data from tests and put together environmental reports for the customer
- Scheduling proper appointment time slots per sample
- Customer Service: responsible for ensuring customers received reports based upon the labs findings
- Collected payments.
Store Manager, General Nutrition Center (Franchise store) - Apple valley, CA
General Nutrition Center
Apple Valley, CA
09.1997 - 06.1998
- Building and construction of a new store location: Site Project Manager responsible for development and start-up
- Monthly Corporate financial reports: Monthly P & L Statements (endcaps)
- Weekly sales, commissions, returned items, and 'add on' sales
- Developed and implemented product and employee sales training
- Monthly inventory: including product ordering and tracking average daily sales- Made decisions (employee sales plans) on volume of product ordering for 'expected' sales in order to meet/exceed 'standard' sales
- Responsible for defining and replenishing 'high demand' items increasing sales
- Employing: Staffing, (including hiring and firing), product and sales training
- Sales: tracked hourly, daily, weekly, and monthly sales
- Tracked and calculated each employee's bi-weekly commission
- Customer service: Resolved customer complaints and inquiries.
Regional Manager, General Nutrition Center (Corporate)
General Nutrition Center
07.1994 - 09.1997
- Regional Manager of 4 Southern California stores in addition to my own Corporate Store location
- Increased sales of Corporate identified underperforming stores an average of 40% over 45 day period after initial assessment
- Monthly Corporate financial reports: Monthly P & L Statements (endcaps)
- Weekly sales, commissions, returned items, and 'add on' sales
- Developed and implemented product and employee sales training
- Monthly inventory (per location): included overseeing product ordering and tracking average daily sales
- Worked with Store Management to develop employee sales plans addressing how much product to order for 'expected' sales in order to meet/exceed 'standard' sales
- Directed store Management to defining and replenishing 'high demand' items to increase locations profitability
- Employing: Staffing, (including hiring and firing), developed and implemented product and sales training for Management and employees
- Wrote Management and employee performance evaluations
- Reviewed employee write-ups, interviewed location Management and submitted recommendations to Corporate
- Sales: tracked hourly, daily, weekly, and monthly sales
- Tracked and calculated each employee's bi-weekly commission, developed and implemented personal sales goals for each manager and their employee's
- Customer service: Investigated customer complaints and inquiries, working with store management ensuring total customer satisfaction.
Education
Skills
- Documentation abilities
- Relationship Management
- Trustworthiness
- Compliance requirements
- Communication proficiency
- Critical Thinking
- Customer Service
- Professional Demeanor
- Interpersonal Skills
- Account Management
- Time management abilities
- Dispute Resolution
- Data Verification
- Analytical Skills
- CRM Software
- Organizational Skills
- Contract Negotiations
- Teamwork and Collaboration
- Price Negotiation
- Computer Skills
- Time Management
- Leads Prospecting
- Analytical Thinking
- Multitasking
- Active Listening
- Risk Assessment
- Microsoft Office
- Problem-solving abilities
- Strategic Planning
- Goal Setting
- Written Communication
- Staff Management
- Adaptability and Flexibility
- Decision-Making
- Contract Negotiation
- Regulatory Compliance
- [Software] aptitude
- Prospecting and Networking
- Business Growth
- Sales technique development
Training
- General Nutrition Center (GNC): 8-week Management Training (1995)
- Popeye Management Training: May 2003
- CAR Real Estate training
Affiliations
- Notary
- real estate
- mortgage loans
- taxes
- credit help
Accomplishments
- Certified negotiator
- Certified new home professional
- Certified in luxury homes
- Certified listing professional
- Certified business development agent
Timeline
Red Your Broker Broker/ Owner
Red Your Broker
12.2019 - Current
Lock & Key Realty, Office Manager/ Transaction Coordinator
Lock & Key Realty
07.2017 - Current
Lock & Key Realty, Realtor
Lock & Key Realty
07.2017 - 07.2019
Alam Realty, Real Estate Agent
Alam Realty
06.2016 - 07.2017
St3P Designs, Owner
St3P Designs
04.2012 - Current
Independent Commercial Contractor, Zurvita Inc.
Zurvita Inc.
02.2009 - 10.2012
Independent Contractor, Effusion Inc.
Effusion Inc.
08.2007 - 02.2009
Vet Tech/Receptionist, Perris Animal Hospital
Perris Animal Hospital
03.2007 - 08.2007
Deli Manager, Ralphs — Apple Valley, CA
Ralphs
06.2003 - 06.2004
Data Entry, Microbac Laboratories — Corona, CA
Microbac Laboratories
06.1998 - 04.1999
Store Manager, General Nutrition Center (Franchise store) - Apple valley, CA
General Nutrition Center
09.1997 - 06.1998
Regional Manager, General Nutrition Center (Corporate)
General Nutrition Center
07.1994 - 09.1997