Richard Berger
Indianapolis,Indiana
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
12
12
years of professional experience
Work History
Commercial Food Restaurant Manager
IKEA
01.2022 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Store Manager
Walmart
02.2015 - 11.2022
- P&L Operations: Sales: 148% to plan with 5 million comp, Profit 168% to plan 1.1 million over plan
- Staffing Operations: 0 employees lost due to performance last fiscal year
- Customer Experience including Clean, Fast, Friendly initiative: Customer base up 11% over company
- Safety Control: Store Safety cost 86% below plan- 0 employee accidents since January
- Talent Development: 4 associates promoted to salary/store manager positions in the last 12 months
- Effective Associate Engagement skills: AES results last year improved from 62 to 78.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Manager
Walmart
01.2013 - 01.2015
- Responsibilities included staffing, P&L control, shrink, safety, customer experience, talent development and all day to day store operations
- Was dedicated to Front end, General Merchandise, Fresh, Grocery, Day Stocking, and Overnights.
Cashier, Front End Sup, Dept. Head.
Walmart
01.2012 - 01.2013
- Managed merchandising, associate engagement, freight and customer experience.
Education
Business Operation -
SOUTHERN NEW HAMPSHIRE
01.2022
Skills
- Project Management
- Talent Recruitment
- Competitor Monitoring
- Loss Prevention
Timeline
Commercial Food Restaurant Manager
IKEA
01.2022 - Current
Store Manager
Walmart
02.2015 - 11.2022
Assistant Manager
Walmart
01.2013 - 01.2015
Cashier, Front End Sup, Dept. Head.
Walmart
01.2012 - 01.2013
Business Operation -
SOUTHERN NEW HAMPSHIRE
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