Richard Boggs Jr
Charlotte,NC
Summary
Experienced Monitoring Engineer capable of utilizing multiple tools to facilitate a return to service via Incident Command as well as utilizing runbooks and Knowledgebase resources to limit page outs to teams unless absolutely necessary thus limiting distractions to various departments during outages.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Service Reliability Administrator
Riot Games
03.2023 - 09.2024
- Collaborated with cross-functional teams for identification and resolution of validation issues.
- Produced and maintained technical documentation for project reference.
- Worked effectively in fast-paced environments.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Utilized several tools including DataDog, New Relic, Service Now, Slack and others to facilitate the monitoring of critical systems and applications and return to service
- Ran point on Live Incident (Incident Management) for outages ranging from low level P4 to high P0.
Network Operations Center Engineer II
Red Ventures
11.2019 - 10.2022
- Helped Maintain alerting and monitoring for network and application outages utilizing New Relic, Nagios, and Splunk-On Call
- Helped triage outages and initate internal communications
- Provided on call support on a rotation with rest of NOC team
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Maintained excellent attendance record, consistently arriving to work on time.
Monitoring Engineer
Sonic Automotive
06.2017 - 10.2019
- Primary engineer supporting SolarWinds monitoring tool
- Ensured all corporate and remote dealership locations had all network and server infrastructure properly monitored
- Completed extra training for new technology as required, such as learning new Meraki cloud networking technology
- Handled basic network administration tasks such as port changes, router config backups, and basic troubleshooting before escalating to senior engineers.
Systems Administrator - Data Center Operations
SPX Flow
04.2012 - 05.2017
- Administered and maintained EMC Avamar backup system that backed up server data both locally and at remote sites globally
- Prior to Avamar conversion, utilized Symantec and HP data protector to run backups and then copy to tape
- One of two users dedicated to SolarWinds monitoring tool administration and maintenance
- Utilized vSphere 5.5 to troubleshoot VMs, initiate snapshots, and restarts of GuestOS
- Contributed to development, administration and testing of disaster recovery plans
- Tested software remotely and onsite for server sets to maintain operational readiness
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
- Oversaw IT activities to laptops, tablets and PDAs for corporate users
- Performed software installations and upgrades to UNIX or Windows operating systems.
Education
Did Not Complete -
ECPI College of Technology
03.2000
High School - undefined
East Mecklenburg
06.1999
Skills
- Local Area Network (LAN)
- Engineering
- Call center operations
- Network Development / Operations
- Information management network operations
- Application Monitoring
- Network Backup Solutions
- English
Certification
AWS Cloud Practitioner
CompTia A+
ITIL 4 Foundation Certificate in IT Service Management
Timeline
Senior Service Reliability Administrator
Riot Games
03.2023 - 09.2024
Network Operations Center Engineer II
Red Ventures
11.2019 - 10.2022
Monitoring Engineer
Sonic Automotive
06.2017 - 10.2019
Systems Administrator - Data Center Operations
SPX Flow
04.2012 - 05.2017
High School - undefined
East Mecklenburg
AWS Cloud Practitioner
CompTia A+
ITIL 4 Foundation Certificate in IT Service Management
Did Not Complete -
ECPI College of Technology
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