Richard Boot
Staten Island,NY
Summary
Reliable overnight associate with experience in fast-paced retail environments. Familiar with inventory management, customer service and store maintenance. Strengths include problem-solving skills, adaptability and ability to work effectively during late hours. Previous roles demonstrate commitment to maintaining organized sales floors and providing high-quality customer service.
Overview
41
41
years of professional experience
Work History
Overnight Associate
Home Depot
Staten Island, NY
02.2005 - 05.2020
- Fulfilled online orders for pick up or delivery
- Worked closely with team members to ensure efficient workflow throughout shift.
- Over seen and organize inventory process.
- Train and mentor new hires in regards to Over Night process.
- Insured accurate, prompt, stocking them shelves.
- Insure store was great opening ready.
- Ensured that all safety protocols were followed during closing procedures.
- Provided exceptional customer service to ensure satisfaction at all times.
- Adhered strictly to company policies, regulations, and standards at all times.
Out Bound Manager
GDWS
Etobicke, Ontario, Canada, Ontario
08.2001 - 08.2003
- Reviewed periodic reports from external vendors related to outbound campaigns' progress and effectiveness.
- Collaborated with other departments such as marketing, finance, IT. to optimize workflow processes across the organization.
- Generated weekly reports that tracked key metrics such as average handle time, abandonment rate, first call resolution rate.
- Resolved escalated customer complaints in a timely manner by researching solutions or referring customers to appropriate contacts within the organization.
- Provided daily direction and coaching to staff on sales techniques, product knowledge, customer service, problem resolution, and overall job performance.
- Created training materials and conducted regular training sessions for new employees on outbound strategies.
Sr. Warehouse Man
Sears Canada
Rexdale. Ontario Canada, Ontario
07.1979 - 10.1998
- I started all shipping loading trailers moved on running product into shipping from outer departments to ensure placement for loading onto trailers.
- Moved To departments for fulfillment of customer orders.
- Overseeing department stocking and receiving the product on the afternoon shift.
- Became senior stockroom insured all product was staged, picked, and shipped to the proper cities.
Education
High School Diploma -
Mimico High School
Etobicoke Ontario Canada06-1979
Skills
- Merchandising expertise
- Strong Work Ethic
- Sales Support
- Product Merchandising
- Inventory Counts
- Stock Rotation
- Stock replenishment
- Equipment Operation
- Merchandise Display
- Heavy Lifting
- Loading and unloading
- Warehouse Safety
- FIFO stocking
- Forklift Operation
- Order Picking
- Moving boxes
- Hand Truck Operation
- Shipping and receiving
- Stocking products
- Unloading trucks
- Barcode scanning
- Deadline Adherence
- Cleaning
- Pallet Jack Operation
- Inventory Auditing
- Unloading merchandise
- Equipment monitoring
- Maintaining safety
- Stockroom Maintenance
- Safety awareness
- Stocking shelves
- Product Inspection
Timeline
Overnight Associate
Home Depot
02.2005 - 05.2020
Out Bound Manager
GDWS
08.2001 - 08.2003
Sr. Warehouse Man
Sears Canada
07.1979 - 10.1998
High School Diploma -
Mimico High School