RICHARD BRUCE III
Harker Heights,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Realtor.com
Austin, TX
04.2022 - 11.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assembler
Adecco
Austin, TX
03.2021 - 10.2021
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Used templates and drawings to complete product according to specifications.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Notify supervisors of any potential issues that may cause delays in production schedules.
- Perform minor repairs on defective parts or products during the assembly process.
- Assembled and completed products according to production schedules.
- Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
- Tracked material inventories and ordered new parts to prevent shortages.
- Adhere strictly to health and safety regulations while carrying out daily tasks.
Human Resource Specialist
United States Army
Arlington, Virginia
11.2017 - 07.2020
- Face to face customer service, send emails, answer phones, worked with computers, handle personal information with care and organized files.
- Participated in educational opportunities and read technical publications, updating job knowledge.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Partnered with senior HR team to communicate company standards and policies.
- Performed audits of payroll records to ensure accuracy of employee information.
- Developed and implemented new employee onboarding process.
- Addressed harassment allegations, work complaints or other employee concerns.
- Provided essential support to address individual HR needs of employees.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
Outside Sales Representative
Elevation Solar
San Antonio, Texas
06.2016 - 08.2016
- Door knocking, gather information, give information, and schedule appointments.
- Met regularly with team members to discuss progress towards goals.
- Maintained knowledge of current product offerings and pricing structures.
- Greeted and assisted customers to foster positive experiences.
- Negotiated prices and set up contracts to finalize sales agreements.
Ride Operator
Six Flags Fiesta Texas
San Antonio, Texas
05.2016 - 07.2016
- Operate rides and customer service.
- Inspected equipment to detect wear and tear and noted parts needing immediate repair.
- Ensured safety of guests by enforcing ride and park policies.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Performed regular tests on rides and documented results accurately.
- Maintained cleanliness of rides and surrounding area.
- Provided physical assistance to visitors getting onto and off of rides.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Cashier
Chic-fil-a
Harker Heights, Texas
06.2015 - 08.2015
- Collect money from customers, clean area, place orders, and customer service.
- Counted and balanced cashier drawers.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained work area and kept cash drawer organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
1 year college, technical or vocational school - electrical engineering
Blinn College
Brenham, TX05.2016
Some College (No Degree) - Audio Engineering
The Art Institute of Houston
Austin, TX04-2017
High School Diploma/GED - General Studies
Harker Heights High School
Harker Heights, TX05-2015
Skills
- Apple or Macintosh Computers
- Peripheral Devices (Scanners, Printers, etc)
- Spreadsheet Software (Calc, Excel, etc)
- Word Processing Software (Word, WordPerfect, etc)
- Scheduling
- Information Security
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Product Knowledge
- Conflict Mediation
- Adaptive Team Player
- Typing Proficiency
- Tactful and Diplomatic
- High-Energy Attitude
- Professional Telephone Demeanor
- Microsoft Office Expertise
- Team Development
- Active Listening
- Critical Thinking
- Microsoft Excel
Training
Food handlers course, Chic-Fil-A
Affiliations
- Produce and write music
- Designs Clothing
References
References available upon request.
Timeline
Customer Service Representative
Realtor.com
04.2022 - 11.2022
Assembler
Adecco
03.2021 - 10.2021
Human Resource Specialist
United States Army
11.2017 - 07.2020
Outside Sales Representative
Elevation Solar
06.2016 - 08.2016
Ride Operator
Six Flags Fiesta Texas
05.2016 - 07.2016
Cashier
Chic-fil-a
06.2015 - 08.2015
1 year college, technical or vocational school - electrical engineering
Blinn College
Some College (No Degree) - Audio Engineering
The Art Institute of Houston
High School Diploma/GED - General Studies
Harker Heights High School
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