Richard Burbage
Holiday House Of Portsmouth
Chesapeake,VA
37
years of professional experience
Dynamic Residential Supervisor with proven skills in crisis intervention and effective communication. Committed to creating a safe and supportive environment for residents through team management and compliance with safety policies.
Work History
Residential Supervisor
1 Month- Supervised daily operations of residential services, ensuring compliance with regulatory standards.
- Coordinated activities and resources to promote a safe, supportive living environment for residents.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Conducted regular assessments of resident needs, adjusting care strategies accordingly.
- Implemented training programs to enhance team performance and resident satisfaction.
- Mentored staff in development of care plans and effective communication techniques.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
Ordained Elder
5 Years 1 Month- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Commercial Owner/Operator Truck Driver
19 Years 4 Months- Directed daily operations, achieving timely and reliable transportation services.
- Oversaw fleet management, ensuring vehicle maintenance and regulatory adherence.
- Implemented safety protocols to enhance compliance and reduce operational risks.
- Developed strategic partnerships with suppliers, enhancing service delivery and cost efficiency.
- Coordinated daily activities, facilitating smooth business operations.
Residential House Manager
10 Years 7 Months- Supervised daily operations to ensure safe and supportive living environment for residents.
- Developed individualized care plans in collaboration with staff and families to address unique resident needs.
- Coordinated activities and programs to promote social interaction and personal development among residents.
- Mentored junior staff on best practices for crisis intervention and conflict resolution techniques.
- Advocated for resident rights by ensuring compliance with regulatory standards and organizational policies.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
Education
High School Diploma
Bachelor of Arts - Human Services
Skills
Crisis intervention
Crisis management
Safety policies and procedures
Resident engagement
Staff scheduling
Team management
Accurate record keeping
Motivational leadership
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.Cer
Languages
English
Native or Bilingual
Timeline
Residential Supervisor
Holiday House Of Portsmouth
06.2026 - CurrentRead More
Ordained Elder
Unified Praise Ministries
02.2020 - 03.2025Read More
Commercial Owner/Operator Truck Driver
Fully Committed Transport
04.2000 - 08.2019Read More
Residential House Manager
Wicomico Teen Adult Center
06.1989 - 01.2000Read More
James Grove High School
High School Diploma
Read More
Delaware Technical Community College
Bachelor of Arts from Human Services
Read More