Richard Burriss
Charles County Parks and Recreation
Waldorf,MD
1
Certification
8
years of professional experience
Results-oriented professional with extensive experience in managing pool operations and front desk services. Known for exceptional problem-solving and time management skills, driving customer satisfaction and operational efficiency in fast-paced environments.
Work History
Program Assistant Manager
2 Years 9 Months- Developed and maintained schedules for events, ensuring efficient use of resources and staff assignments.
- Assisted in the planning and execution of seasonal events, contributing to a positive participant experience.
- Assisted with planning and coordinating day-to-day and special program activities.
- Supervised daily pool operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior staff on operational procedures and customer service standards.
- Developed and implemented maintenance schedules for pool equipment and facilities.
- Conducted regular inspections of the pool area to maintain cleanliness and safety standards.
- Ensured proper staffing levels during peak times through diligent monitoring of employee breaks and shift rotations.
- Provided customer service to guests by addressing concerns and answering questions about facility amenities.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Hired, trained and evaluated team members to meet departmental standards and goals.
- Collaborated with the Pool Manager in planning and executing special events such as swim lessons and water aerobics.
- Strengthened team morale through regular recognition of individual achievements in areas such as excellent customer service or outstanding contributions to facility maintenance.
Front Desk Representative
1 Year 5 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed member check-ins and guest registrations to enhance customer experience.
- Maintained cleanliness and organization of front desk area to ensure a welcoming environment.
- Assisted in membership sales, contributing to overall club revenue growth.
- Assisted in maintaining a high standard of cleanliness and organization at the front desk, creating a welcoming atmosphere for guests upon arrival.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Trained new staff on customer service protocols and operational procedures.
Lifeguard/Manager
5 Years 3 Months- Trained and mentored lifeguard staff on emergency response procedures and customer service standards.
- Developed and implemented training programs to enhance team performance and safety awareness.
- Managed incident reporting processes, ensuring accurate documentation and timely communication of safety concerns.
- Conducted regular inspections of facilities and equipment, identifying maintenance needs to ensure optimal safety conditions.
- Coordinated scheduling for lifeguards, optimizing coverage during peak hours while adhering to budgetary constraints.
- Streamlined facility operations by establishing clear communication channels between staff members.
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
- Boosted customer satisfaction through timely resolution of complaints and proactive improvements to facility conditions.
- Monitored pool area to ensure safety of all patrons and compliance with facility regulations.
- Administered first aid and CPR in emergency situations, ensuring prompt care for injured individuals.
Assistant Swim Coach
4 Months- Assisted head coach in planning and executing swim practices, ensuring alignment with team goals.
- Developed and implemented training programs to enhance swimmers' techniques and performance.
- Mentored junior coaches, fostering their development in coaching strategies and swimmer engagement.
- Coordinated team events and competitions, promoting teamwork and sportsmanship among athletes.
- Cultivated positive relationships with parents and athletes, enhancing communication about progress and expectations.
- Helped prepare students for competitive meets across Maryland.
- Promoted lessons and package deals to members to drive sales and maximize client retention.
- Implemented dryland exercises designed to improve core strength, flexibility, and overall conditioning, contributing to better race performance outcomes.
- Maintained accurate records of swimmer progress, utilizing data to inform coaching decisions and strategy adjustments.
Education
High School Diploma
- Extracurricular Activities: Swim Team
Skills
Scheduling management
Data entry
Event coordination
Schedule coordination
Time management
Event planning
Problem-solving skills
Teamwork and collaboration
Conflict management
Team leadership
Certification
- Lifeguarding with CPR/AED for Professional Rescuers and First Aid
- Aquatic Facility Operator
Timeline
Front Desk Representative
Planet Fitness National Fitness Partners
01.2025 - 06.2026Read More
Program Assistant Manager
Charles County Parks and Recreation
11.2023 - CurrentRead More
Assistant Swim Coach
Waves Of Westlake Swim Team
04.2022 - 08.2022Read More
Lifeguard/Manager
Southern Maryland Pool Management
05.2018 - 08.2023Read More
Westlake High School
High School Diploma
Read More