Richard Byrd
Phoenix,AZ
Summary
Seasoned leader in sports and entertainment food management, adept at fostering team cohesion and enhancing customer experiences. Skilled in strategic planning and financial analysis, with a proven track record of improving operational efficiency and driving revenue growth.Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
16
16
years of professional experience
Work History
Premium Manager
Oak View Group at Footprint Center
07.2023 - 05.2024
- Managed all food and beverage operations for all suites
- Resolved guest complaints with prompt, personalized service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Point person for communication and planning of menus, staffing and logistics of team owners suites
General Manager of Premium
Levy Resturants at Footprint Center
12.2020 - 07.2023
- Managed food and beverage operations for all premium areas including suites, clubs and catering.
- Managed a diverse team of over 100 team members, fostering a positive work environment.
- Cultivated strong relationships with team staff, suite lease holders, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Supervisor of Concessions
Levy Restaurants at Footprint Center & Chase Field
02.2018 - 12.2020
- Supervised all concession stand areas at Footprint Center and Chase Field
- Managed cash handling procedures, ensuring accuracy and security in all transactions.
- Coordinated with event organizers to determine staffing needs and appropriate product offerings for each event.
- Supervised daily operations, maintaining exceptional cleanliness and organization standards throughout the concession areas.
Real Estate Investor
Principle Owner
01.2009 - 01.2025
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Assessed investment opportunities with comprehensive due diligence, resulting in informed decision making.
- Developed financial models to support acquisition, disposition, and financing decisions, driving optimal portfolio growth
Education
Business Finance
Brigham Young University
Provo, UT01-1992
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Organizational skills
Timeline
Premium Manager
Oak View Group at Footprint Center
07.2023 - 05.2024
General Manager of Premium
Levy Resturants at Footprint Center
12.2020 - 07.2023
Supervisor of Concessions
Levy Restaurants at Footprint Center & Chase Field
02.2018 - 12.2020
Real Estate Investor
Principle Owner
01.2009 - 01.2025
Business Finance
Brigham Young University
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