Richard Caron
Tacoma,WA
Summary
Dedicated Store Manager with more than ten years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.
Overview
23
23
years of professional experience
Work History
Store Manager
Sherwin-Williams Paint Store
Lakewood, WA
03.2021 - Current
- Directed daily store operations, ensuring efficient inventory management and optimal customer service.
- Developed and implemented training programs for staff, enhancing team performance and product knowledge.
- Analyzed sales trends to optimize product placement and drive revenue growth.
- Maintained compliance with safety regulations, fostering a secure work environment for employees and customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Assistant Manager
Sherwin-Williams Paint Store
Tacoma, WA
01.2019 - 03.2021
- Assisted in training and mentoring new staff on store operations and customer service standards.
- Managed inventory levels and restocked shelves to ensure product availability for customers.
- Coordinated sales promotions and merchandising strategies to enhance customer engagement and drive sales.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Assisted customers in selecting the right products for their projects, resulting in high satisfaction rates.
- Balanced multiple responsibilities simultaneously while providing exceptional service to customers, demonstrating strong time management skills.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
Store Manager
Miller Paint Company
Tacoma, Washington
05.2012 - 12.2018
- Lead quality-assurance projects and enhanced productivity to increase profits.
- Increased sales volume by 6 % in less than one year.
- Instructed staff on appropriately handling difficult and complicated sales.
- Boosted sales by 3 % by effectively cultivating customer rapport and delivering superior customer service.
- Handled new hire training for various jobs and kept employees up-to-date through frequency meetings
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Oversaw employee scheduling and payroll processing to guide operations.
- Conducted store cycle counts inventories once per month.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reordered inventory when it dropped below predetermined levels.
- Interviewed job candidates and made staffing decisions.
- Scheduled and led monthly store meetings for all employees.
- Managed all aspects of store operations, organization, maintenance, and purchasing functions.
- Counted cash drawers and made bank deposits.
- Responded to customer concerns with friendly and knowledgeable service.
- Reported to the district manager regarding all store and staff issues.
- Assigned employees to specific duties to best meet the needs of the store.
- Examined merchandise to verify that it was correctly priced and displayed.
- Mixed and matched paints according to customer specifications.
Assistant Store Manager
Kelly-Moore Paint Company Inc.
Tacoma, Washington
08.2003 - 05.2012
- Immediately addressed problems with customers to promote quick and successful resolution.
- Coached the team on effective upselling and cross-selling methods.
- Processed payments for credit and debit cards and returned the proper change for cash transactions.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Built relationships with customers to increase likelihood of repeat business.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Mentored new sales associates to contribute to the store’s positive culture.
- Mixed and matched paints according to customer specifications.
Skills
- Excellent customer service skills
- Goal-oriented
- Sales
- Products and services
- Customer relations
- Staff training and development
- Product knowledge
- Inventory management
- Team leadership and coaching
- Budgeting
- Safety awareness
- Effective at multi-tasking
Timeline
Store Manager
Sherwin-Williams Paint Store
03.2021 - Current
Assistant Manager
Sherwin-Williams Paint Store
01.2019 - 03.2021
Store Manager
Miller Paint Company
05.2012 - 12.2018
Assistant Store Manager
Kelly-Moore Paint Company Inc.
08.2003 - 05.2012