Richard Catlyn
Dunnsville,VA
Summary
Seasoned Manager with expertise in team leadership and project delivery. Demonstrated ability to strategically plan and coordinate operational initiatives for optimal efficiency. Proven track record of driving process improvements, increasing productivity, and implementing innovative solutions. Skilled at building strong relationships to achieve business objectives.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Manager Sample Management
Thermo Fisher Scientific
Richmond, USA
01.2023 - 09.2024
- PPD officially acquired by Thermo Fisher Scientific as of December 8, 2021
- Implements cross-departmental improvements in sample handling procedures
- Supports strategic objectives within Sample Management
- Maintain equipment according to manufacturer specifications
- Maintained sample chain of custody compliance
- Oversees the following core tasks for productivity and quality - sample registration, requisition form entry, sample routing, data verification, sample storage, sample shipments to third party labs, sample aliquoting, sample deidentification, sample destruction, and other tasks as required based on business needs
- Provides support to supervisors or relevant staff to ensure that supplies/resources and information are provided to the teams to perform their daily duties to meet productivity needs
- Ensures all SOP's and training guides are followed and current
- Communicates with staff to ensure timelines are met
- Communicates daily with my supervisory staff to discuss our daily functions and timelines
- Provides basic support for Sample Management IT processes works with IT in troubleshooting, reporting, resolving system issues, project design, and user acceptance testing
- Represents Sample Management during client/audit visits
- Ensuring compliance to regulatory requirements and industry best practices
- Responsible for performing client tours and training supervisory staff on tours if needed
- On December 8, 2021, Thermo Fisher Scientific completed the acquisition of PPD
Associate Group Leader
Thermo Fisher Scientific
Richmond, USA
04.2017 - 01.2023
- Company Overview: On December 8, 2021, Thermo Fisher Scientific completed the acquisition of PPD
- Managed the specimen management staff and performance to ensure PPS's overall business objectives for deliverables are met through the use of training, metrics, and self-imposed audits of the departments processes and practices and implementing administrative controls
- Participated in both client and internal audits, where applicable
- Conducted tours and/or prepared presentation packages of the specimen management business units, when applicable
- Met with PPD management to promote and exchange input for pending and existing enhancement priorities as related
- Oversaw specimen management activities including specimen archives, ensured that specimen archive units were maintained with limited access
- On December 8, 2021, Thermo Fisher Scientific completed the acquisition of PPD
Supervisor/Manager/Hazardous Materials Specialist
Analytics Corporation
Ashland, USA
03.2013 - 03.2017
- Directed a team of 30 personnel
- Managed on-premises client engagements
- Directed samples to specific departments
- Implemented safety protocols for hazardous substances
- Ensured timely replenishment of all lab gas tanks
- Resolved sample errors through direct client communication
- Provided onboarding training for effective sample management
- Coordinated internal courier runs to Washington, DC and Northern Virginia when required
- Directed the daily operations of the receiving department, overseeing a staff of 30 employees.
- Monitored and maintained accurate receiving records for all incoming shipments.
- Conducted regular inspections of material handling equipment to ensure proper functioning.
- Ensured that all items received were accurately counted, weighed and inspected for quality.
- Developed and implemented effective strategies to improve efficiency in the receiving process.
- Analyzed data to identify trends in supply chain performance, suggesting improvements as needed.
- Coordinated with vendors to resolve discrepancies between purchase orders and invoices.
- Provided training and guidance to new team members on proper procedures related to receiving activities.
- Maintained communication with other departments regarding status of incoming shipments.
- Collaborated with other teams on special projects involving product delivery or storage arrangements.
- Assisted with resolving customer complaints related to incorrect orders, damaged goods or late deliveries.
- Ensured compliance with company policies and safety regulations in the warehouse environment.
- Utilized computer software programs such as Microsoft Excel to track inventory levels.
- Implemented solutions such as barcode scanning systems to enhance accuracy in tracking shipments.
- Organized training for production staff to achieve performance objectives with quality instruction.
- Managed department priorities and provided leadership for on-time delivery production
Supervisor/Manager of Operations
Schneider Labs Inc
Richmond, USA
01.2009 - 03.2013
- Acted as a liaison between upper management and staff, facilitating open communication.
- Directed and supervised team of 20 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Collaborated with other departments to coordinate workflow processes between teams.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Implemented new operational procedures, increasing efficiency.
- Streamlined workflow processes, reducing project completion times.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed team of 20 employees, ensuring high productivity and quality standards were met.
Education
B.A. - Business
S.U.N.Y FARMINGDALE
FARMINGDALE, NY, USA06.1988
HIGH SCHOOL DIPLOMA -
BOYS AND GIRLS HIGH SCHOOL
BROOKLYN, NY, USA06.1985
Skills
- Client Relationship Development
- Workforce Management
- Staff Development
- Performance Management
- Business Administration
- Policy Implementation
- Staff Training and Development
- Staff Management
- Customer Relationship Management (CRM)
- Cross-functional team management
- Time Management
- Negotiation
- Performance Evaluations
- Verbal and written communication
- Schedule Preparation
- Team Leadership
- Cross-Functional Teamwork
Timeline
Manager Sample Management
Thermo Fisher Scientific
01.2023 - 09.2024
Associate Group Leader
Thermo Fisher Scientific
04.2017 - 01.2023
Supervisor/Manager/Hazardous Materials Specialist
Analytics Corporation
03.2013 - 03.2017
Supervisor/Manager of Operations
Schneider Labs Inc
01.2009 - 03.2013
B.A. - Business
S.U.N.Y FARMINGDALE
HIGH SCHOOL DIPLOMA -
BOYS AND GIRLS HIGH SCHOOL
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