Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

RICHARD CLEMONS

Chicago,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Move in Coordinator

Pioneer Gardens
12.2022 - Current
  • Improve communication between residents and property management, fostering positive relationships from start of tenancy.
  • Organize and maintain comprehensive records of all incoming residents to ensure efficient handover to the management team.
  • Facilitate smooth transitions by ensuring residents understand their lease.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Resolved problems, improved operations, and provided exceptional service.

Account Manager

u.s medical labs
05.2021 - 12.2022
  • Facilitated and Administer tests to patients
  • Occupied customer-facing role that will involve engaging with patients, school partners, and business partners on their various demands and needs concerning COVID Testing
  • Provided instructions to customers on how to take test correctly, and answered their questions and concerns in a comprehensive manner
  • Found potential leads in need of COVID testing options.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Media Production

Independent Contractor Services/ PREP INSIGHT MAGAZINE
12.2019 - 03.2020
  • DIRECTOR, EDITOR, PRODUCER, VIDEOGRAPHER
  • Provided professional services and support in a dynamic work environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked effectively in fast-paced environments.

Customer Service Representative

AT&T
04.2017 - 02.2019
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained goals and KPIs
  • Met customer call guidelines for service levels, and handled time, and productivity.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated account information to maintain customer records.

Customer Service Associate

RTA
02.2010 - 03.2017
  • Assisted callers with information on travel times for CTA, Metra, and Pace.
  • Responded to escalated customer telephone inquiries regarding fare programs.
  • Supported fellow representatives by filling in during absences or emergencies as needed, demonstrating flexibility and teamwork within the department.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.

Education

Certification - Covid-19 Contact Tracing

Johns Hopkins University
Baltimore
04.2020

Bachelor's - DIGITAL MEDIA PRODUCTION

The Art Institute of Atlanta
Chicago, IL
08.2007

High school diploma - General education

Kenwood Academy High School
Chicago, IL
06.2002

Skills

  • Video Production Management

  • Computer Skills

  • Communication skills

  • Microsoft Office

  • Leadership

  • Dispute Handling

  • Tenant relations

  • Flexible and Adaptable

  • Critical Thinking

  • Relationship Building

Certification

  • Driver's License
  • Covid-19 Contact Tracing

Additional Information

15+ yrs of direct/ indirect sales experience

Timeline

Move in Coordinator

Pioneer Gardens
12.2022 - Current

Account Manager

u.s medical labs
05.2021 - 12.2022

Media Production

Independent Contractor Services/ PREP INSIGHT MAGAZINE
12.2019 - 03.2020

Customer Service Representative

AT&T
04.2017 - 02.2019

Customer Service Associate

RTA
02.2010 - 03.2017

Certification - Covid-19 Contact Tracing

Johns Hopkins University

Bachelor's - DIGITAL MEDIA PRODUCTION

The Art Institute of Atlanta

High school diploma - General education

Kenwood Academy High School

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RICHARD CLEMONS