Richard Cortez
Lake Forest,CA
Summary
Encouraging food-service manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Store Co-Manager
Little Caesars Pizza
04.2022 - 10.2023
- Enhanced store sales by implementing strategic merchandising initiatives and promotional campaigns.
- Streamlined inventory management processes for timely stock replenishment and reduced excess inventory costs.
- Ensured high levels of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
- Improved employee performance through effective coaching and training.
- Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.
- Mitigated business risks by working closely with staff members and assessing performance.
Assistant Manager
Little Caesars Pizza
11.2019 - 03.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Established rapport with guests through personalized interactions that led to repeat business.
Crew Member
Little Caesars Pizza
04.2018 - 10.2019
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Prepared high-quality food items following established recipes and safety guidelines for consistent results.
- Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
Education
Associate of Arts - Business Administration
Saddleback College
Mission Viejo, CA 10.2019 -
Skills
Staff Leadershipundefined
Certification
ServSafe California Food Handler
Timeline
Store Co-Manager
Little Caesars Pizza
04.2022 - 10.2023
Assistant Manager
Little Caesars Pizza
11.2019 - 03.2023
Associate of Arts - Business Administration
Saddleback College
10.2019 -
Crew Member
Little Caesars Pizza
04.2018 - 10.2019
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