Richard Crawford
Baker,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
TELECOM SENIOR SPECIALIST
HCL America
Pensacola, Florida
11.2021 - Current
- Configured and installed telecommunications equipment to optimize network functionality.
- Delivered technical support for users regarding telecommunications software and hardware.
- Trained staff on new technologies and best practices in telecommunications.
- Documented system changes and troubleshooting processes for future reference.
- Educated users on effective utilization of telecommunications system features.
- Provided customer technical support concerning telecom products and services.
- Investigated service interruptions and customer complaints related to technical issues.
- Worked with Avaya and Siemens phone systems to ensure operational efficiency.
Telecommunications Engineer
Ascension
Pensacola, Florida
01.2013 - 11.2021
- Phone systems: Avaya and Siemens.
- Trained users on how to use features available within the telecommunications system effectively.
- Resolved customer inquiries by providing answers in accordance with company policies and procedures.
- Investigated customer complaints related to service interruptions or other technical issues.
- Configured voice over internet protocol devices such as IP phones, softphones.
- Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
- Provided on-call support for critical issues, ensuring high availability of telecommunications services.
Telecommunications Technician
Siemens
Charlottesville, Virginia
05.2005 - 01.2013
- Worked on Siemens phone system.
- Installed and configured telecommunications equipment for client connectivity.
- Installed, set up, and repaired devices and system components.
- Replaced faulty components in telecommunications systems as needed.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Configured VoIP phones for customers on the company's private branch exchange.
- Provided remote support to end-users experiencing difficulties with their phone system.
- Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
Skills
- VoIP configuration
- Technical support
- Telecommunications installation
- Problem solving
- User training
- Technical troubleshooting
- Teamwork
Certification
Familiar with Siemens and Avaya phone systems.
References
References available upon request.
Timeline
TELECOM SENIOR SPECIALIST
HCL America
11.2021 - Current
Telecommunications Engineer
Ascension
01.2013 - 11.2021
Telecommunications Technician
Siemens
05.2005 - 01.2013
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