Richard Cuellar
Hayward,United States
Summary
Dedicated professional with strong customer service skills and a proven track record in optimizing delivery schedules. Committed to enhancing client satisfaction through effective communication and timely service.
Overview
16
16
years of professional experience
Work History
DSP
Kilam Inc.
Newark, CA
08.2024 - Current
- Navigated routes efficiently using GPS technology to minimize delays.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Route Service Representative
Vestis Group
Hayward, CA
11.2024 - 01.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated route management software to optimize delivery schedules and improve efficiency.
- Conducted vehicle inspections to ensure compliance with safety standards and maintenance protocols.
- Loaded and unloaded products accurately while adhering to company safety regulations.
Route Sales Representative
Cintas
San Leandro, CA
12.2020 - 10.2024
- Managed daily route planning to optimize delivery schedules and enhance customer satisfaction.
- Built strong relationships with clients through effective communication and personalized service.
- Conducted inventory management to ensure product availability and timely restocking.
- Trained new team members on sales processes, product knowledge, and customer service techniques.
- Developed strategies for upselling additional services based on client needs and feedback.
Head Clerk
Luckys Supermarkets
Oakland, CA
12.2016 - 05.2022
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Managed inventory control, optimizing stock levels and minimizing waste.
- Trained and mentored new clerks, enhancing team productivity and service quality.
- Implemented process improvements, streamlining workflow and reducing customer wait times.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction rates.
Department Manager
Walmart
San Leandro, CA
04.2010 - 02.2016
- Led training programs for new associates, fostering a culture of teamwork and collaboration.
- Implemented inventory management strategies to enhance product availability and reduce shrinkage.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
Education
High School Diploma -
Fremont High School
Oakland, CASkills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Exceeded Fico driving Standards 800-850
- maintained high delivery completion 99-100%
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Reading
- Personal Development and Self-Improvement
Timeline
Route Service Representative
Vestis Group
11.2024 - 01.2026
DSP
Kilam Inc.
08.2024 - Current
Route Sales Representative
Cintas
12.2020 - 10.2024
Head Clerk
Luckys Supermarkets
12.2016 - 05.2022
Department Manager
Walmart
04.2010 - 02.2016
High School Diploma -
Fremont High School