Richard Dale
North Las Vegas,NV
Summary
Experienced with managing passenger interactions and services. Utilizes effective communication and problem-solving to enhance customer satisfaction. Strong understanding of operational procedures and teamwork in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Passenger Services Representative
Harry Reid Int'l Airport
04.2023 - Current
- Assists high volume of passengers traveling through airport with directions and crowd control
- Ensures airport security follows federal, state laws and security programs
- Detailed lost and found cataloging and storage
- Provide customer service and assistance to high volume of travelers
- First responder to airport and medical emergencies
- Airport Ambassador - August 2023
Terminal Operations Specialist/Landside Officer
Salt Lake City Int'l Airport
07.2018 - 03.2023
- Provide customer service and assistance to high volume of travelers.
- Investigate and enforce security incidents.
- First responder to airport and medical emergencies.
- Enforce parking along airport terminal fronts.
- Safety Committee member representative for Operations Dept.
Compliance Enforcement Officer
Salt Lake City Corp.
07.2012 - 07.2018
- Enforce and educate the public of parking and other city ordinances
- Impound and store/catalog vehicles found in violation of city ordinances
- Morale Committee Chair
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Assisted with training new enforcement officers, ensuring they were well-prepared to carry out their duties effectively.
Education
No Degree - Criminal Justice and Police studies
Salt Lake Community College
Salt Lake CityHigh School Graduate -
East High School
Salt Lake City05-2006
Skills
- Make use of tools provided
- Highly organized
- Airport safety regulations
- Emergency response readiness
- Attention to detail
- Customer service excellence
- Team collaboration
- Effective communication
Timeline
Passenger Services Representative
Harry Reid Int'l Airport
04.2023 - Current
Terminal Operations Specialist/Landside Officer
Salt Lake City Int'l Airport
07.2018 - 03.2023
Compliance Enforcement Officer
Salt Lake City Corp.
07.2012 - 07.2018
No Degree - Criminal Justice and Police studies
Salt Lake Community College
High School Graduate -
East High School
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