Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Davidson

Gainesville,FL

Summary

Dynamic and results-driven professional with extensive experience in operations management and staff training at Cracker Barrel Restaurant. Proven track record in strategic planning and negotiation, enhancing team performance and customer satisfaction. Successfully implemented process improvements, fostering a culture of excellence and achieving significant operational efficiencies.

Overview

23
23
years of professional experience

Work History

Associate Manager

Cracker Barrel Restaurant
06.2024 - 08.2025
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.

Restaurant Manager

Prime & Pearl
05.2023 - 05.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

General Manager

Landry's - Joe's Crab Shack
07.2021 - 06.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.

Managing Partner

Metro Diner
04.2017 - 06.2020
  • Negotiated high-value contracts with clients, securing profitable partnerships for the company.
  • Established and implemented business procedures and process improvements.
  • Mentored junior staff members, resulting in a more cohesive team and increased overall performance.

Service Training Manager

Bloomin' Brands - Outback Steakhouse
08.2015 - 04.2017
  • Streamlined onboarding processes for new hires, resulting in reduced time to productivity.
  • Improved overall customer satisfaction ratings by addressing common service-related issues in company-wide training initiatives.
  • Developed a culture of continuous improvement through ongoing coaching and support for all employees in their respective roles.

Assistant General Manager

Red Robin
05.2014 - 08.2015
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Service Manager

Darden Restaurants - Bahama Breeze, Red Lobster
10.2002 - 06.2014
  • Resolved customer complaints in professional and timely manner.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Education

High School Diploma -

Cardinal Newman High School
West Palm Beach

Business

Palm Beach State College
Lake Worth, FL

Skills

  • Staff management
  • Strategic planning
  • Negotiation
  • Operations management
  • Customer rapport
  • Staff training and development
  • Store management

Timeline

Associate Manager

Cracker Barrel Restaurant
06.2024 - 08.2025

Restaurant Manager

Prime & Pearl
05.2023 - 05.2024

General Manager

Landry's - Joe's Crab Shack
07.2021 - 06.2022

Managing Partner

Metro Diner
04.2017 - 06.2020

Service Training Manager

Bloomin' Brands - Outback Steakhouse
08.2015 - 04.2017

Assistant General Manager

Red Robin
05.2014 - 08.2015

Service Manager

Darden Restaurants - Bahama Breeze, Red Lobster
10.2002 - 06.2014

High School Diploma -

Cardinal Newman High School

Business

Palm Beach State College

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