Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Plants, Photography, web-site creation www.adayinpics.cm
Timeline
Generic

Richard Day

Phenix City,AL

Summary

Methodical Operations Analyst well-versed in gathering, organizing and modeling data. Practiced at developing forecasts and reporting on relevant trends to facilitate strategic planning. Offering 36 yeayears' experience and strong desire to make a positive impact on business operatio ns.

Overview

38
38
years of professional experience

Work History

Lead Operations Analyst

Global Payments
Columbus, Georgia
01.2019 - 07.2020
  • Prepared maintenance and compliance reports for executive summaries and presentations.
  • Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
  • Collected, arranged and input information into database system.
  • Designed plans to improve operations and suggested changes to systems for overall organization.
  • Assisted data aggregation, billing and transactions for data and account aggregation.
  • Developed and updated tracking spreadsheets using [Program].
  • Developed written documents and reports related to programs and operations.
  • Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.

Associate Director Operations

TSYS
Columbus, GA
01.1997 - 01.2019

  • Supported business growth through strategic planning and process development.
  • Streamlined company processes and procedures while enhancing customer satisfaction.
  • Leveraged experience through vital management positions guiding business to success.
  • Formulated analysis assessments to make informed decisions on proposed projects.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.
  • Made decisions with broad and positive impact on security management operations.
  • Provided transformational support to clients by planning and implementing security interventions.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Organized United Way productions and oversaw corporate meetings, fundraising events, performances and festivals.

Lead File Transfer Operator

TSYS
Columbus, Georgia
05.1990 - 01.1997
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Set up jobs for Nighly procesing ,
  • Succesfully moved all file transmissons from a home gown software to Supertracs and NDM
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Tape Librarian

TSYS
Columbus, Georgia
05.1985 - 05.1990
  • Located requested books on shelves and in library database and fetched items for patrons.
  • Assisted library patrons with resolving computer problems.
  • Managed reserve desk collection of reference materials.
  • Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
  • Trained staff, students and faculty on use of library technology.

Mail Room Clerk

TSYS
Columbus, Georgia
09.1984 - 05.1985
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Used automated mail processing equipment to sort and collate mail.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.

Cook,Busboy,Dishwasher

Bonanza Steakhouse
Phenix City, AL
05.1982 - 09.1984
  • Communicated with team members to keep operations running smoothly by helping with anthing necesary.y.
  • Paid close attention to instructions from supervisor to complete tasks on time.
  • Established great relationships with staff by promoting team-oriented atmosphere through use of [Skill] and [Skill].
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Education

High School Diploma -

Smiths Station High School
Smiths Station, AL
06.1983

Skills

  • Trend modeling
  • Process updates
  • Forecasting skills
  • Reporting abilities
  • Data analysis
  • Microsoft Word
  • Financial planning
  • Root Cause Analysis
  • Mainframe environments

Accomplishments

  • Supervised team of 58 staff members.
  • Achieved automtion by introducing VTS for manual tasks.

Affiliations

United Way

Bell Ringer for Salvation Army


Plants, Photography, web-site creation www.adayinpics.cm

I took four yearsof Horticulture in High School. I was a member of the high school Floriculture team which took part in state events FFA. Photography came in later and I work part-time for the Citizen News of East Alabama taking pictures for the weekly newspaper. I donate all my pictures I take to te Yearbook staff to Central High School in Phenix City, Alabama.

Timeline

Lead Operations Analyst

Global Payments
01.2019 - 07.2020

Associate Director Operations

TSYS
01.1997 - 01.2019

Lead File Transfer Operator

TSYS
05.1990 - 01.1997

Tape Librarian

TSYS
05.1985 - 05.1990

Mail Room Clerk

TSYS
09.1984 - 05.1985

Cook,Busboy,Dishwasher

Bonanza Steakhouse
05.1982 - 09.1984

High School Diploma -

Smiths Station High School

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Richard Day