Richard D. Cox
Kingsburg,USA
Summary
A highly motivated and experienced Sales Manager with proven ability to achieve outstanding and sustainable business results.
Overview
1
1
Certification
47
47
years of professional experience
Work History
Outside Sales and Service
California Boiler, Inc.
Visalia, CA
11.2021 - 06.2026
- Outside Sales and Service duties include, but not limited to:
- The primary objective is to sell, service, repair, and maintain agreements by evaluating and assessing the customer's technical requirements through engineered solutions which will consistently meet or exceed their technical and process necessities.
- Secondary focus is servicing and supporting key customers on equipment, parts and all boiler ancillary / related equipment.
- Responsible for generating quotes including detailed scope of work, secondary sub vendor / subcontractor quotes and specific job / equipment terms and conditions.
- Research and identify new customer prospects.
- Maintain a high level of customer satisfaction with all clients to gain customers confidence, assuring that the boiler room operates in a reliable and safe manner.
- Generate and maintain Annual Service Agreements, including annual inspections, monthly emission testing, certified tuning and source testing for complete boiler room management and service. Assess and recommend maintenance, repairs and upgrades for optimum performance.
- Work with the customers' water treatment contractors to ensure the proper water chemistry to ensure the integrity of the boiler room equipment.
- Facilitate third party source testing, per-tuning and on-site support during source testing to ensure emissions compliance.
- California Boiler is a Sales and Service company servicing customers operating steam and hot water boilers.
Sales Manager
GUSS Automation, LLC
09.2020 - 09.2021
- Sales Manager responsibilities include, but not limited to:
- Establish and set up Sales and Service dealerships for the sales and service of GUSS equipment.
- Sales processes were developed, and sales training programs were created to assist the dealerships to identify potential customers, create interest, and provide GUSS demonstrations.
- Develop training programs for dealer service personnel, including support documents, wiring diagrams, troubleshooting check list along with training videos to assist service technicians in performing field service and repairs.
- Work with dealership parts managers to establish an inventory of GUSS replacement parts and implement an inventory control process with minimum quantities and reorder process.
- Sales support for our dealers, provide product demonstrations, attend customer meetings, assist dealer sales personnel to identify strategies to close orders and process order intake.
- Implemented the process for hosting all the sales and service support information on a dealership portal available to access from the GUSS web site.
- GUSS Automation is an innovative startup company manufacturing Autonomous Orchard Sprayers for the Agriculture market.
North American Sales Manager
YXLON, Comet Technologies USA
02.2015 - 09.2020
- Foundry & Automotive
- As the North American Sales Manager my job duties were to support our Sales Agents in Canada, Mexico and the United States. I also preformed sales activities in regions where Agents were not located.
- Sales Manager activities included:
- Organize Trade shows. Plan booth display, arrange delivery of all booth products. Coordinate booth personnel hotels, plan after hours activities and plan booth duty work schedules.
- Organize and participate in sales calls at customer locations as a result of cold calling or through our agents’ sales and marketing efforts.
- Coordinate and participate in product demonstrations at company applications labs around the world.
- Generate detailed and expansive customer quotations based on customer required specifications and present with concise detailed information.
- Processing orders intake. Obtain customer credit checks, process orders, and present product specifications to the manufacturing group.
- Communicate with the customer shipping department to arrange overseas shipping; all components of customs import documents and trucking from the port of entry to the customer location.
- Communicate with the customers' factory personnel, local third-party contractors, and the YXLON service group to expedite the installation process.
- Coordinate with the customers staff and YXLON applications engineers to arrange a successful startup and training customer staff of the operational process and preventive maintenance procedures.
- Travel to the company headquarters in Germany for global sales meetings, new product launches and participate in breakout sessions discussing marketing strategies, product improvements and new product developments.
- YXLON is a German manufacturer of industrial x-ray and computed tomography equipment used for non-destructive testing of manufactured components.
Mid-West Salesman
Thermaltek Incorporated
10.2001 - 02.2015
- As the Mid-West district salesman, it is my responsibility to:
- Maintain strong relationships with current customer base.
- Develop new customers via cold calling and networking.
- Identify customer needs and develop concept designs.
- Present conceptual design and scope of work to the project engineers and maintain close communication with them throughout final engineering.
- Serve as a project manager, maintaining contact with the customer, engineering and manufacturing throughout the complete manufacturing process, making sure all details are conformed to.
- Provide customer support and training during the startup of new equipment.
- Remain current with the ever-changing industrial standards and trends.
- Make changes with new products or upgrades for existing products to keep my customers on the cutting edge of technology.
- Thermaltek is a global manufacturer of non-ferrous furnace equipment for the foundry and die cast industry, high temperature kilns for the ceramic and glass industries, and metallic heating elements for all types of high temperature heating applications.
District Sales Manager
Striko-Westofen-Dynarad Furnace Corporation
03.1997 - 08.2001
- As District Manager for the sales and customer relations activities in 21 states in the mid-west and south-east region of the United States, key responsibilities include:
- Oversee and support two Manufacturers Representative Agencies within the 21 states.
- Seek out potential customers and conduct business needs analyses.
- Translate customer requirements into detailed specifications of the best equipment solutions.
- Prepare, present, and negotiate project quotations with the customer.
- Serve as a responsive account partner throughout all phases of the sales cycle.
- Interface with engineering and manufacturing to ensure that all equipment is built to customer specifications, and that the customer stays informed of all developments.
- Respond quickly to customer needs or problems by developing corrective action plans.
- Maintain customer relationships after commissioning of equipment to ensure continuous customer satisfaction.
- Striko-Westofen-Dynarad Furnace Corporation is a global manufacturer/marketer of aluminum and magnesium melting furnaces and molten metal delivery systems for the foundry and die cast industry.
RDC & Associates, Inc.
02.1990 - 02.1997
- Owner-operator of a highly successful Manufacturers Representative business. Sold products and services to the Die-Casting and Foundry Industries in five Mid-western U.S. States.
Klockowski & Associates Co.
05.1989 - 01.1990
- Full partner in Manufacturers Representative business specializing in selling products and services to the Die-Casting and Foundry Industries in five Mid-western U.S. States.
Shamrock Engineering Company
09.1979 - 04.1989
- 1987-1989 Sales Engineer: Factory support for North American Sales Representatives
- 1985-1987 Plant Manager: Responsible for all plant operations including production, inventory, service calls and research & development of new products.
- 1983-1985 Shop Foreman: Responsible for all plant production and service calls.
- 1979-1983 Machinist and Assembly.
Fiberglass Constructors, Inc.
01.1978
- Fabricate storage racks and overhead walkways.
Ozark Truck and Equipment
01.1978
- Paint and Body Shop
Education
Machine Shop Program
Twin Lakes Vo/tech School
Harrison, AR01-1981
Graduate -
Harrison High School
Harrison, AR01-1980
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Specified and sold complex and profitable equipment purchase deals including the metal delivery system for 3 ea. 4,000 ton cold chamber magnesium die cast machine, all auxiliary automation and process equipment for a new cold chamber magnesium die cast plant, and an aluminum breakdown furnace and automatic pouring equipment for a new aluminum die cast plant.
- Converted an entire Automotive die cast operation to high efficiency electric melting furnaces, delivering to the customer reduced operating cost, improved quality and a better work environment. The customer achieved a positive ROI in less than the original 12-month forecast.
- Keynote speaker at Northern States Power, American Foundry Society and Dynacast worldwide plant manager workshops.
- The order intake for YXLON in 2014 was less than $400,000.00 for the North American Foundry & Automotive group. In 2017 sales were just under $7,000,000.00. The years following, we maintained $4,500,000.00 to $5,000,000.00 in annual sales.
- Successfully launched four Agriculture equipment dealerships, including onboarding and training of sales & service staff for the sales and support of GUSS equipment. Created and developed a replacement parts inventory system and worked with the dealerships parts managers to implement these parts and systems into the dealerships parts warehouse for the service and support of GUSS equipment.
- Specified and sold the first steam boiler in the world to comply with the latest California Air Board clean air requirements, meeting the sub 2.5 ppm NOx combustion emissions, without any post combustion exhaust treatment. (no SCR)
- 1200 HP steam boiler: Project Manager for shipping, installation, start-up and commissioning. Source testing achieving sub 2.5 NOx.
Affiliations
- 1987 Member Society of Die Cast Engineers
- 1989 to present Member of North American Die Cast Association
- 1989-1996 NADCA Chapter 5 Social Committee member
- 1991-1992 NADCA Chapter 5 Social Chairman
- 1997-present Member of the American Foundry Society
- 2021 – present Kingsburg, CA Chamber of Commerce member
Certification
- 1986 Padgett-Thompson Management Supervision Course
- 1987 Executive Time Management Course
- 1988 Dale Carnegie Sales Course
- 2018 Miller Heiman Strategic Selling Course
Timeline
Outside Sales and Service
California Boiler, Inc.
11.2021 - 06.2026
Sales Manager
GUSS Automation, LLC
09.2020 - 09.2021
North American Sales Manager
YXLON, Comet Technologies USA
02.2015 - 09.2020
Mid-West Salesman
Thermaltek Incorporated
10.2001 - 02.2015
District Sales Manager
Striko-Westofen-Dynarad Furnace Corporation
03.1997 - 08.2001
RDC & Associates, Inc.
02.1990 - 02.1997
Klockowski & Associates Co.
05.1989 - 01.1990
Shamrock Engineering Company
09.1979 - 04.1989
Fiberglass Constructors, Inc.
01.1978
Ozark Truck and Equipment
01.1978
Machine Shop Program
Twin Lakes Vo/tech School
Graduate -
Harrison High School