Richard Diaz
HVAC lead technician shop supervisor
Brentwood,NY
Summary
Talented professional with an extensive background in electrical,engineering, specializing in project coordination and Operational Maintenance.
Friendly Customer Service Agent skilled in communicating with people of diverse cultures while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.
Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
HVAC Technician lead/Shop Supervisor
JJWWS/CBRE
Kings Point , NY
09.2022 - Current
- installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Improved store efficiency by implementing new inventory management processes.
- Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
- Streamlined operations through effective employee scheduling and task delegation.
- Collaborated with upper management to establish goals and objectives for the store''s performance.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity.
- Coordinated with vendors to negotiate favorable terms for product sourcing and delivery schedules.
- Trained other employees on how to operate scanners for inventory counts.
- Continuously monitored industry trends to stay competitive within the market space while adapting business strategies accordingly.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted in designing energy-efficient HVAC systems for large scale projects, contributing to sustainability goals.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Facilitated team training sessions on latest HVAC technologies, enhancing service quality.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
HVAC Technician
Noresco/Carrier
kings point , NY
10.2018 - 09.2022
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Routinely calibrated thermostats for accurate temperature control settings that maintained comfortable environments in clients' properties.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
- Collaborated with project managers to ensure timely completion of large-scale HVAC installations.
- Assisted in designing energy-efficient HVAC systems for large scale projects, contributing to sustainability goals.
- Increased customer retention by offering knowledgeable advice on HVAC system care and maintenance.
- Collaborated with construction teams to ensure seamless integration of HVAC systems in new builds.
- Ensured compliance with safety standards in all installation and maintenance tasks, promoting safe working environment.
- Supervised and instructed assistants.
- Installed supporting components such as fuel lines and wiring to complete systems.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
HVAC apprentice/Technician-in-Training
Superior air system
Vernon, New York
2014.09 - 2018.10
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Ammunition Specialist Sergeant
US Military
Fort Bragg, NC
05.2002 - 02.2012
- I was in charge of fifty four soldier and over 25,000 million dollars is military equipment and ammunition. Ensuring the proper training, mentally and physically of each soldier as well maintaining accountability and inventory of all ammunition, weapons and supply under my command.
- Spearheaded development of Quality Control and Management Department
- Designed and drafted gas lines, sheet metal enclosures, panels and brackets to comply with OEM fixtures.
- Prepared pipe spool/structural details and assembly drawings for shop fabrication and field erection.
Education
Associate of Applied Science - aeronautical engineering (A&P)
Vaughn College of Aeronautics Technologies
Flushing, NYCurrent
Cirtifacte Program - HVAC
Apex Technical School
Long Island City, NY 02.2017 - 11.2018
Skills
- Mechanical drafting
- Architectural drafting
- Structural drafting
- Sheet-metal machine designation skills
- Excellent communication skills
- Articulate and well-spoken
- Customer service-oriented
- Flexible
- Works well under pressure
- Social media knowledge
- Pleasant demeanor
- Team building
- BMS system and controls
- Biligual
Affiliations
Member of 82nd Airborne Paratrooper (2004-Present)
Wounded Worriers (2006-Present)
Veterans Association(2012-Present)
Wounded Worriers (2006-Present)
Veterans Association(2012-Present)
Timeline
HVAC Technician lead/Shop Supervisor
JJWWS/CBRE
09.2022 - Current
HVAC Technician
Noresco/Carrier
10.2018 - 09.2022
Cirtifacte Program - HVAC
Apex Technical School
02.2017 - 11.2018
HVAC apprentice/Technician-in-Training
Superior air system
2014.09 - 2018.10
Ammunition Specialist Sergeant
US Military
05.2002 - 02.2012
Associate of Applied Science - aeronautical engineering (A&P)
Vaughn College of Aeronautics Technologies
Certification
- Certified EPA 608 Universal.
- Certificate of fitness for fire guard torch operator.
- Certificate of fitness welding and cutting.
- Certificate of ultrasound and thermal inspections.
- BMS controls technician Automated logic.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native or Bilingual
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