Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Richard Diers

Temple,TX

Summary

Retail management professional with a phenomenal track record of exceeding company expectations, driving sales growth and fostering an environment dedicated to community outreach. Expertise in customer service, problem-solving and communication. Highly enthusiastic about creating positive shopping experiences and optimizing store performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Keith Ace Hardware
08.2024 - Current
  • Assisted in managing daily store operations and ensuring customer satisfaction.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Collaborated with team members to develop promotional displays that drive sales initiatives.
  • Implemented safety protocols to promote a secure shopping environment for customers and staff.

Store Supervisor

Keith Ace Hardware
07.2019 - 08.2024
  • Supervised daily store operations, ensuring adherence to company policies and procedures.
  • Monitored cash registers and performed closing procedures to ensure accurate financial reporting.
  • Handled customer inquiries and resolved issues to maintain high satisfaction levels.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.

Warehouse Associate

Buc-ee's
06.2018 - 07.2019
  • Collaborated with team members to improve workflow efficiency and reduce processing time.
  • Inspected incoming shipments for quality assurance and compliance with standards.


Education

Associate of Science - Information Technology

Rasmussen College
Ocala
05-2022

High School Diploma -

Belton New Tech High School @ Waskow
Belton, TX
06-2016

Skills

  • Customer service
  • Customer relations
  • Store merchandising
  • Team leadership and coaching
  • Outstanding communication skills
  • Community Outreach

Certification

Forklift Certified

Languages

English
Native or Bilingual

Timeline

Store Manager

Keith Ace Hardware
08.2024 - Current

Store Supervisor

Keith Ace Hardware
07.2019 - 08.2024

Warehouse Associate

Buc-ee's
06.2018 - 07.2019

Associate of Science - Information Technology

Rasmussen College

High School Diploma -

Belton New Tech High School @ Waskow

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