Account Manager
Open To Work
Richard Dogah
Flagship Facility Services- SEA Airport-WA
Seattle,WA
Work Preference
Job Search Status:
Open to work
Desired Job Title
Account Manager
Work Type
Full Time
Location Preference
On-Site
Location:
Seattle, WA, USSeattle, WA
Open to relocation:
Yes
Minimum Desired Compensation
$120000/yr
Important To Me
Personal development programsCompany CultureCareer advancement
10
Years of experience
As an accomplish professional with over ten years of heavy duty cleaning industry experience .Achieving set goals while being proficient in understanding customer needs, a team leader with excellent communication skills.
Work History
Account Manager
5 Years 4 Months- Managed client relationships to ensure exceptional service delivery, rapid issue resolution, and long-term account retention.
- Conducted weekly client check-ins and Quarterly Business Reviews (QBRs) to assess performance, address concerns, and strengthen client partnerships.
- Prepared and distributed daily operational and cleaning performance reports, ensuring timely communication of key activities, service results, and outstanding issues.
- Resolved client escalations promptly while maintaining proactive communication with key stakeholders.
- Trained and mentored supervisors on account procedures, communication protocols, and performance.
- Established effective communication channels between clients and internal teams to ensure seamless service execution.
- Conducted routine account reviews to identify opportunities for service enhancements and operational efficiencies.
- Conducted routine Quality Control (QC) inspections and Quality Assurance (QA) audits to ensure service excellence, contract compliance, and adherence to client standards.
Supervisor /Operations Assistant
1 Year 8 Months- Night Supervisor / Manager.
- Oversee teams operations.
- Conduct inspection and report to management.
- Training of new hires including Supervisors.
- Assist with payroll.
- Make Schedules.
SEA Airport — Supervisor
2 Years 5 Months- Supervised and optimized the performance of employees performing high-quality janitorial and facility cleaning services.
- Planned, coordinated, and conducted training programs for employees and new hires.
- Reviewed and managed employee work schedules to ensure adequate staffing and operational efficiency.
- Monitored and maintained inventory levels of cleaning supplies and equipment.
- Assisted with payroll processing and employee timekeeping administration.
- Oversaw terminal maintenance programs to ensure facilities remained clean, safe, and fully functional at all times.
- Trained employees on floor care procedures, equipment operation, and heavy-duty cleaning techniques.
- Ensured compliance with company policies, safety procedures, and quality standards while maintaining high service levels.
Supervisor / Quality Control Inspector/Dispatcher
1 Year 8 Months- Conducting routine inspection of incoming / outgoing products and materials to check quality and compliance with product specification.
- Delivery/ Truck Driver.
- Set Up a janitorial unite that oversee day to-day cleaning needs of the establishment.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Tracked quality issues with external customers, suppliers and internal plant operations.
- Supervised daily production workflows to maintain consistent quality and safety standards.
- Trained team members on equipment use, process expectations, and workplace protocols.
- Inspected finished product for accuracy, quality, and packaging requirements.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Production Manager
1 Year 9 Months- Planned,organized and managed operations, including materials and supplies, workflow management and timely production also performs quality inspection.
- I implement marketing strategies and techniques increasing revenue by 25% and customer satisfaction.
- Determined suitable crew requirements, scheduled employees also,worked with employees to meet changing production schedules.
Operational Manager
1 Year 7 Months- Overseeing Operation.
- Assist with Payroll .
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Assisted in recruiting, hiring and training of team members.
- Supervised machine readiness, material availability, and production support tasks.
- Trained team members on operational procedures, safety practices, and quality standards.
- Directed daily production schedules to maintain smooth workflow across printing operations.
Accra Ghana- Dish Installer
3 Years- Installations of Satellite Dish, WiFi / HiFi and Electronic Appliance .
- Troubleshot faults and repaired defective wiring, devices, and control components.
- Installed complete systems at new residential and business construction sites.
- Collaborated with team members to ensure smooth workflow and successful project completion.
Education
Diploma - Electrical Construction Engineering.
Electrical Test Part 1&2 from City ad Guild Satellite Communication System.( Diploma
Scissor / Forklift Operator ( Certified)
Skills
A good leadership and communication skills.
Staff Management
Training and Development.
Conflict Resolution
Priority Management
Report writing
Proficiency in MS Word & Excel.
Knowledge in Floor care.
Timeline
Account Manager
Flagship Facility Services- SEA Airport-WA
06.2021 - CurrentRead More
Supervisor /Operations Assistant
ABM Industries. Amazon Re:Invent Corporate Office in Seattle, WA 2121 8th Ave, Seattle, WA 98121
11.2020 - 07.2022Read More
SEA Airport — Supervisor
C&W Services
02.2018 - 07.2020Read More
Supervisor / Quality Control Inspector/Dispatcher
Lakeside Organic LLC
05.2016 - 01.2018Read More
Production Manager
Legend Organic LLC
06.2014 - 03.2016Read More
Operational Manager
Pado Printing Press. Motego- Bay . Jamaica
06.2012 - 01.2014Read More
Accra Ghana- Dish Installer
Cadmus Electronics, Accra -Ghana.
01.2004 - 01.2007Read More
Scissor / Forklift Operator ( Certified)
Read More
Accra Technical Training Center ( ATTC)
Diploma from Electrical Construction Engineering.
Read More
Accra Workers Collage.
Electrical Test Part 1&2 from City ad Guild
Satellite Communication System.( Diploma
Read More