Richard DosSantos

Work History

Elite Marble and Granite

08 2015 - Current

Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Trained and motivated employees to perform daily business functions.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Consulted with customers to assess needs and propose optimal solutions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Generated revenues yearly and effectively capitalized on industry growth.
Led negotiations for major contracts, securing favorable terms that significantly reduced costs.

Luxus Stone

03 2009 - 08 2015

Identified and resolved unauthorized, unsafe, or ineffective practices.
Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Built long-lasting client relationships through excellent customer service and consistent followups.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.